Students should be able to explain what is meant by the term customer service and the features of good customer service. Each activity aims to build upon students understanding of the importance of customer service in a business setting. Learning Objectives •To be able to define what is meant by ‘customer service’. •To be able to explain the importance of customer service. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

This lesson gets students to discuss what an ‘agenda’ is, and then they have to create one together acting as different stakeholders. The roles are not included in this PPT, however I previously got students to base their activity around the potential opening of an airport. I have added in a video clip that interviews local residents, this could be used to brainstorm the different stakeholders in this situation before planning out the agenda and conducting the meeting (each student acting as a stakeholder in the scenario). Included: PPT Main activity Starter Youtube stakeholder clip

An interactive escape room lesson that explores Belbin’s team roles. There are seven fun task cards that include activities relating to the nine Belbin team roles. The lesson provides a fun and interactive introduction to the importance of team work and how identifying key team member skills can increase performance. Lesson Objectives: • To be able to understand Belbin’s team roles framework • To be able to apply Belbin’s team roles for team optimization Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Students should be able to identify the meaning of ‘digital footprint’. Each activity aims to build upon students understanding of how to have a positive digital footprint and what we should not share online. Learning Objectives To be able to define what is meant by ‘digital footprint’. To be able to explain what information we should and should not share online. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

Endangered animals ICT lesson. Cross curricular lesson that gets students to: To be able to insert data into a table. To be able to format a table in a word processing document. Differentiated activities and a range of ideas packed in to ensure an engaging and well paced lesson. PowerPoint, lesson plan, and pre-made excel activities included.

About this item An interactive escape room lesson that explores the primary, secondary and tertiary sectors of industry. There are six fun task cards that include activities relating to each sector and what type of businesses would be included in each industry. The lesson provides a fun and interactive introduction to classifying sectors of industry. Included: Six task cards to complete the escape room relating to sectors PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

About this item An interactive escape room lesson about sources of finance. Six fun task cards are included that explore both internal and external sources of finance. The lesson provides a fun and interactive introduction to the main sources of finance in business. Included: Six task cards to complete the escape room relating to sources of finance PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Lesson breakdown: Students should be able to identify the meaning of ‘private limited’ and ‘public limited’ and to be able to state advantages and disadvantages of both forms of ownership. Each activity aims to give students a basic understanding of the features of both forms of ownership, and encourages students to be able to identify the benefits and limitations of PLC’s and LTD’s. Learning Objectives • To be able to identify how a limited company is formed • To be able to explain the features of private limited companies Included: PowerPoint (PowerPoint format) Starter Activity on PowerPoint Worksheet with Answer Sheet Plenary on PowerPoint

Worksheet that includes questions about artificial intelligence. The worksheet includes five questions that relate to artificial intelligence, what AI is able to do, and where AI is already currently being used. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

Escape room activities that are the perfect supplement for any computing course! An interactive escape room lesson that introduces students to the topic of cyber security. There are six fun task cards that include activities relating to the various aspects of cyber security. Lesson Objectives: • To be able to define cybersecurity in the context of the modern world. • To be able to understand the basics of cyber security. Included: Six task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Students should be able to explain about sustainability. Each activity aims to build upon students understanding of the importance of sustainability. Learning Objectives To be able to explain what sustainability is and what the three pillars are. To be able to explain the 17 Sustainable Development Goals and gain understanding about a sustainable future. Included: PowerPoint Starter Two Main Activities Plenary Lesson Plan

This lesson is designed around the iGCSE Business Studies curriculum (Cambridge) however could easily be used for other exam boards. This lesson focuses on Laissez-faire, autocratic, and democratic leadership styles. There is a printable starter and main activity included. Included: PPT (with bell ringer & plenary included) Starter Main Activity *Because of copyright issues I have not included examples of real world ‘leaders’ however I would recommend doing so to contextualize the issue for students.

Worksheet that includes questions about hardware and software. The worksheet is leveled with green and orange chilies, so that students can choose questions that are best suited to their ability. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

Great activity for teaching about the Good Friday Agreement! Included in this activity are a variety of resources focusing on the significance of the Good Friday Agreement. Each activity included in this activity aims to build upon students understanding about why the agreement is important historically, the impact it had on Ireland, and an introduction into some of the historic events in Ireland before the Good Friday Agreement came into fruition. Learning Objectives: • To be able to explain the origin of the Good Friday Agreement • To be able explain the key figures involved in the agreement Included: Six task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

A word search puzzle about customer service skills and training. This is a fun and educational activity that challenges participants to find and circle specific words relating to customer service skills and training within a grid of letters. Hidden within this grid are relevant words and terms associated with customer service skills and training. Words included: Communication Active Listening Problem Solving Empathy Patience Adaptability Conflict Resolution Product Knowledge Sensitivity Service Recovery Training

Worksheet and video activity that includes questions about social enterprises and franchises. The activity includes a video for students to watch about the features of social enterprises and franchises and the benefits and limitations of each form of ownership. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

Customer Service - Homework

Lesson Plan: Leadership Styles in Action Objective: Students will understand the different leadership styles, their characteristics, and how they are exemplified in real-world business scenarios. They will analyze case studies and engage in discussions to demonstrate their comprehension of each leadership style. Materials Needed: Whiteboard and markers Chart paper and markers Website article