This full lesson covers B2: Indicators of Improved Performance for Unit 14: Investigating Customer Service, including; Reduction in numbers of complaints. • Increase in profits. • Reduction in turnover of staff. • Repeat business from loyal customers.

This full lesson covers B1 Monitoring and Evaluating Customer Service Provision for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; Using research from customers to identify improvements and monitor complaints. • Monitoring using: o customer profiles, data, e.g. types of customer, products or services provided, customer care and service o sources of information, e.g. customers, colleagues, management o methods, e.g. questionnaires, comment cards, quality circles, suggestion boxes, staff surveys, mystery shoppers, recording and sharing information. • Evaluating customer service, including: o analyse responses, e.g. level of customer satisfaction, quality of product or service, meeting regulatory requirements, balancing cost and benefits o planning for change, resolving problems/complaints.

This full lesson, with detailed case studies, covers the Observation, Assessment and Planning Cycle for Level 3 Childcare Programmes, including NCFE CACHE, T-Level and BTEC.

This full lesson covers an introduction to policies and procedures in a healthcare setting. The pack includes an extensive health and safety policy task. This was created to be used with NCFE Level 2 Certificate in Understanding Working in Health and Social Care but can be adapted for other curriculums.

This full lesson, with companion activity, covers F2 of Unit 7: Business Decision Making. The lesson includes; The purpose of cash flow forecasts Inflows and outflows Opening and closing balances Interpreting a cash flow forecast Learners will be provided with a data set to create a cash flow forecast using Excel/Google Sheets. Learners will then make a key business decision based on the forecast.

This lesson covers F5 of Unit 3: Personal and Business Finance and covers; Trade Receivable Days Trade Payable Days Inventory Turnover

This free resource serves as a mock exam style assessment for Unit 7: Business Decision Making.

This resource is a worksheet that asks learners to convert currency from $ to £.

This worksheet has five examples for learners to work through to calculate Gross and Net Profit Margins.

This resource is a case study which involves launching a brand new product. This case study can be used to cover Marketing, Teamwork and Economic Sectors. This case study was used when delivering Unit 11: Building Successful Business Teams but could be used for many other lesson topics. The case study involves using a rare superfruit grown in Africa. The group activity incorporates Marketing, Procurement and Stakeholder theory.

This resources gives the learners different market research scenarios. On an individual basis, learners will decide if each situation provides Primary or Secondary research and if the data will be Qualitative or Quantitative when collected. Learners then get into pairs and peer assess their results.

This full lesson covers A3 of Unit 1: Exploring Business. Topics covered include; Written Communication Oral Communication Importance of Communication This lesson also contains two large tasks for learners to complete that allows them to demonstrate their understanding. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with supporting handout, covers B2 of Learning Aim B for Unit 1: Exploring Business. Topics covered include; Aims Objectives Public Sector Aims Private Sector Aims SMART objectives Individual and group activities

This lesson covers the following areas of Learning Aim D: Perfect competition Imperfect competition Features of market structures (number of firms, freedom of entry and nature of product) Group activity and links to external media. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This lesson covers A.3 - Current Accounts for Learning Aim A of Unit 3, Personal and Business Finance. Topics covered includes; Current Accounts Basic Accounts Premium/Packaged accounts Student Accounts A group activity that involves research, analysis and peer assessment. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This 32 slide lesson covers A.4 of Learning Aim A of Unit 3: Personal and Business Finance. The lesson contains a variety of activities, exam questions and links to external media such as online calculators, comparison websites and more. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers B2 of Unit 3: Personal and Business Finance and includes; Branch Online banking Telephone banking Mobile banking Postal banking A group task where learners must write exam questions based on the above topic areas and get their classmates to answer their questions to facilitate peer assessment. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.