This lesson covers the reasons for, the features of and the consequences of the Harrying of the North. The lesson includes: Clear learning aim with learning outcomes linked to GCSE grades, a recap from previous learning (key term match up), an engaging starter task (source analysis of the Harrying), easily accessible background information, a choice of tasks for all levels, clearly written instructions in the notes section of each slide, exam practice questions, extension questions, differentiation for higher ability students and a fact sheet which can be used on its own or alongside other resources you may have. 19 Slides in total. To take into account copyright, photographic and cartoon images have been attributed where appropriate and are all in the public domain. At times, the images I have wanted to use have been restricted and so you may wish to use your own. Images created by myself using Power Point tools have also been noted as creations of RAResources. Please contact me in person if you see any errors.

This lesson examines the case study of the Tolpuddle Martyrs with a focus on their ‘crime’, their punishment as well as the public pressure on the government to reverse the punishment. Power Point 1: Main Presentation Slide 1: Title slide - To examine the case of the Tolpuddle Martyrs Slide 2: Recap Task Slide 3: Key Term - Martyr Slide 4: Key Term - Trade Union Slide 5: Clip about the Tolpuddle Martyrs from Timeline TV Slide 6: Challenge Tasks Slide 7: Task Sheet overview Slide 8: Learning Recap Quiz Slide 9: Chronology Recap Slide 10: Lesson Fact Sheet Slide 11: Reasons for change slide Power Point 2: Worksheets on A4 To take into account copyright, all photographic and illustrative images have been attributed where appropriate and/or are all in the public domain. Clipart/vector images are all creativecommons.publicdomain.zero.1.0 which do not have to be attributed. If you have any issues regarding copyright please email me in the first instance.

This lesson examines the changing definitions of crime by the period 1700-1900 and in particular the crimes of: smuggling, poaching, highway robbery and the decline in the belief of witchcraft. **Also included: ** A set of 3 A4 worksheets based on the changing nature of the crimes Main Power Point: Slide 1: Title slide Slide 2: Recap your crime knowledge - match the fact to the crime Slide 3-4: Starter Task - Connect the events of 1700 with the events of 1900 to gain an idea of the changes that occured in this time. Slide 5: Student print friendly version of the starter task Slide 6-7: Background information about the time period and the crimes Slide 7: Two useful clips with links included in notes and hyperlinked Slide 8: Activity option 1 - a table for students to complete about the changing nature of the crimes using the fact sheet Slide 9: An outline of Activity option 2 based on the worksheets provided with the lesson. Slide 10-15: Example practice exam questions with sentence starters included Slide 16-17: Plenary - Match the specific fact to the crime - answers revealed Slide 18: Lesson Fact Sheet To take into account copyright, all photographic and illustrative images have been attributed where appropriate and/or are all in the public domain. Clipart/vector images are all creativecommons.publicdomain.zero.1.0 which do not have to be attributed. If you have any issues regarding copyright please email me in the first instance.

This lesson examines the causes, events and consequences of the Exoduster settlement of Kansas. The lesson resources include: 1 x A4 Workbook Style Fact Sheet (PDF & PPT) – Included in every American West lesson! 1 x Main Power Point Lesson This lesson includes: Clear learning aims/targets Provoking starter tasks and discussion activities Printable worksheets Engaging background information Challenge tasks Exam links Learning Review Fact Sheet linked to the GCSE specification All images used in this lesson are in the public domain and are therefore copyright free at the time of publishing. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

This lesson examines the role that religion played in aspects of Crime and Punishment in Medieval England such as the use of sanctuary, church courts, religious trials and the benefit of the clergy. The lesson includes all the factual information as well as all of the resources you will need for teaching this lesson. There is no need for any additional text books. Slide 1: Title slide - To examine the role and influence of the Church on Medieval Crime and Punishment Slide 2: Starter Task - match the pictures the the facts you already know about the power of the church Slide 3: Background - The power of religion in Medieval England Slide 4: The kings’ conflict with the Church Slide 5-6: Background information about religion in Medieval England Slide 7: Outline of the task sheets Slide 8: Bigger view of task 1 for use on the board Slide 9: Useful clios - links to BBc Bitesize Slide 10-12: Practice Exam question (12 marker) with example outline and sentence starters Slide 13: Lesson Recap Slide 14: What causes change slide Slide 15: Lesson Fact Sheet To take into account copyright, all photographic and illustrative images have been attributed where appropriate and/or are all in the public domain. Clipart/vector images are all creativecommons.publicdomain.zero.1.0 which do not have to be attributed. If you have any issues regarding copyright please email me in the first instance.

This lesson examines continuity and change in Norman law enforcement and use of punishments in comparison to methods of law enforcement in Anglo-Saxon England. The lesson includes all the factual information as well as all of the resources you will need for teaching this lesson. There is no need for any additional text books. Slide 1: Title slide - To examine methods of law enforcement and punishment in Norman England Slide 2: Recap Quiz Slide 3: Starter Task - Visual source analysis of a trial by combat Slide 4: Lesson Fact Sheet Slide 5: Compare and contrast worksheet Slide 6: Task Sheet outline Slide 7-14: Practice Exam questions with practice Exam question student friendly printable versions. Slide 15-16: Norman Crime and Punishment Crossword with answers revealed Slide 17: What causes change slide Power Point 2 - A4 printable Worksheets To take into account copyright, all photographic and illustrative images have been attributed where appropriate and/or are all in the public domain. Clipart/vector images are all creativecommons.publicdomain.zero.1.0 which do not have to be attributed. If you have any issues regarding copyright please email me in the first instance.

**This lesson examines the consequences and the importance of the construction of the transcontinental railroad for the development of the American West as well as the impact on the Indigenous Peoples of the Plains. ** The lesson resources include: 1 x A4 Workbook Style Fact Sheet (PDF & PPT) – Included in every American West lesson! ** 1 x Main Power Point Lesson This lesson includes: Clear learning aims/targets Provoking starter tasks and discussion activities Printable worksheets Engaging background information Challenge tasks Exam links Learning Review Fact Sheet linked to the GCSE specification All images used in this lesson are in the public domain and are therefore copyright free at the time of publishing. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

**This lesson looks at the various solutions to farming such as windmills, Turkey Red Wheat, the Sulky Plough and the Timber Culture Act. ** The lesson resources include: 1 x A4 Workbook Style Fact Sheet (PDF & PPT) – Included in every American West lesson! 1 x Main Power Point Lesson This lesson includes: Clear learning aims/targets Provoking starter tasks and discussion activities Printable worksheets Engaging background information Challenge tasks Exam links Learning Review Fact Sheet linked to the GCSE specification All images used in this lesson are in the public domain and are therefore copyright free at the time of publishing. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

This lesson examines the various problems faced by the early settlers on the Great Plains for farming as well as their general survival. The lesson resources include: 1 x A4 Workbook Style Fact Sheet (PDF & PPT) – Included in every American West lesson! 1 x Main Power Point Lesson This lesson includes: Clear learning aims/targets Provoking starter tasks and discussion activities Printable worksheets Engaging background information Challenge tasks Exam links Learning Review Fact Sheet linked to the GCSE specification All images used in this lesson are in the public domain and are therefore copyright free at the time of publishing. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

This lesson examines the main push and pull factors for the migration into the American West including the idea of the Manifest Destiny. The lesson resources include: 1 x A4 Workbook Style Fact Sheet (PDF & PPT) – Included in every American West lesson! 1 x Main Power Point Lesson This lesson includes: Clear learning aims/targets Provoking starter tasks and discussion activities Printable worksheets Engaging background information Challenge tasks Exam links Learning Review Fact Sheet linked to the GCSE specification All images used in this lesson are in the public domain and are therefore copyright free at the time of publishing. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

This lesson examines how the buffalo and the horse played a key role in the lifestyle and belief system of the Plains Indians. The lesson resources include: 1 x A4 Workbook Style Fact Sheet (PDF & PPT) – Included in every American West lesson! 1 x Main Power Point Lesson All of the lessons for the American West unit contain a variety of learning tasks suitable for all abilities, practice exam questions, engaging individual or group activities as well as the key information needed for the Edexcel Specification. Each lesson features a fact sheet which is intended to be used as a substitute for the text book. Therefore, this lesson contains everything you will need for the lesson. All images used in this lesson are in the public domain and are therefore copyright free. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

**This lesson has a focus on the personality and qualities of William as both an invader and king. It also covers William’s relationship with his son, Robert Curthose. The lesson includes: Clear learning aim with learning outcomes linked to GCSE grades, a recap from previous learning, an engaging starter task, background information, a pit-stop plenary, a choice of tasks for all levels and learning styles, clearly written instructions in the notes section of each slide, exam practice questions, extension questions, a plenary, differentiation for higher ability students and a fact sheet which can be used on its own or alongside other resources you may have. All images used in this lesson are in the public domain and are therefore copyright free at the time of publishing. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

UPDATED CONTENT & SPEC. FOR 2025/6. Students examine how the monarch, King Edward the Confessor controlled England and how the country was divided into earldoms, shires, hundreds and burghs. The 16 slide lesson includes: Slide 1: Title slide Slide 2: Progress checker/lesson outcomes Slide 3: As you enter discussion - Was keeping law and order (control) easier in Anglo-Saxon England compared with today?) Slide 4-5: Learning Recap - Who am I? 8 questions with answers Slide 6: Starter Task - How did the King control Anglo-Saxon England? Includes further background information. Slide 7-8: Task 1 - Students complete a diagram outlining the various methods of control with instructions given and printable worksheet. Slide 9: Task 2 - Challenge questions Slide 10-11: Learning Review - Anglo-Saxon Bingo with instructions and teacher question and answer sheet. Slide 12-13: EXAM FOCUS - Examples and printable worksheets for the ‘One feature’ question. Slide 14: EXAM FOCUS - Examples of the ‘Explain why’ and ‘How far do you agree’ questions. Slide 15: Lesson Fact Sheet Slide 16: More from RA Resources This lesson has been updated in line with the amended specification and exam questions ready for the 2025/6 examinations (GCSE History Edexcel). All images used in this lesson are in the public domain and are therefore copyright free. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

UPDATED CONTENT & SPEC. FOR 2025/6. The events and causes of the uprising against Tostig in 1065. The 22 slide lesson includes: Slide 1: Title slide Slide 2: Learning aims and outcomes Slide 3: What is an uprising? Slide 4-6: Gap fill activity of the events in Anglo-Saxon England so far with answers and printable resources. Slide 7: Starter Task 1 - Identify Tostig’s problems Slide 8-9: Starter Task 2 - Picture quiz - why did people rebel against Tostig, with answers Slide 10: Background information about the importance of Northumbria to Edward the Confessor. Slide 11: Background information about the main events of the uprising. Slide 12-13: Task 1 - Explain the causes of the uprising - with instructions and printable worksheet. Slide 14: Bonus worksheet for lower ability students to illustrate the events of the uprising. Slide 15: EXAM FOCUS: Examples of the ‘One feature’ question Slide 16: EXAM FOCUS: Examples of the 12 and 16 mark extended writing questions. Slide 17: Task 2: Challenge Questions with a focus on Edward the Confessor’s death. Slide 18: Learning review 2 - Learning Pyramid Slide 19-20: Learning review 2 - Gap fill with answers Slide 21: Lesson fact sheet Slide 22: More from RA Resources This lesson has been updated in line with the amended specification and exam questions ready for the 2025/6 examinations (GCSE History Edexcel). All images used in this lesson are in the public domain and are therefore copyright free. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

UPDATED CONTENT & SPEC. FOR 2025/6. This lesson explains why Edward the Confessor gave the House of Godwin and Harold Godwinson so much power and Harold’s embassy to Normandy. The 22 slide lesson includes: Slide 1: Learning Aim Slide 2: Learning aims and outcomes Slide 3-4: Edward the Confessor recap gap fill with answers Slide 5: Think & discuss - What qualities would have been suitable for an Anglo-Saxon earl - rank the options. Slide 6: Background information about the events following the death of Earl Godwin Slide 7: Background information about the House of Godwin Slide 8: Background information about the earldoms which belonged to the Godwins (map included). Slide 9-10: Background information about the reasons why Harold Godwinson had so much power with further discussion question. Slide 11-12: Task 1 - Sort and organisation activity linked to the reasons why Edward the Confessor gave power to the Godwins. Printable worksheet included. Slide 13-14: Task 2 - Comprehension and explanation worksheet - printable resources Slide 15: Optional creative writing task with instructions. Slide 16: EXAM FOCUS - Examples of the ‘One feature’ question Slide 17: EXAM FOCUS - Examples of the 12 and 16 mark extended writing questions. Slide 18-19: Learning review quiz with answers Slide 20: Challenge question - Relating to Harold’s promises made to William, Duke of Normandy. Slide 21: Printable fact sheet Slide 22: More from RA Resources This lesson has been updated in line with the amended specification and exam questions ready for the 2025/6 examinations (GCSE History Edexcel). All images used in this lesson are in the public domain and are therefore copyright free. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

UPDATED FOR 2025/6 SPEC & EXAM CHANGES. The lesson examines the factors which explain why William won at the Battle of Hastings. The 20 slide lesson is fully resourced with fact sheets & printable worksheets. Slide 1: Title slide Slide 2: Lesson aims and progress Slide 3: As you enter discussion - What can cause a sports team to win or lose? Slide 4-5: Recap - Students are given 16 key terms linked to the Battle of Hastings and need to decide which ones relate to the Normans and which to the Anglo-Saxons. Slide 6: Starter - Using prior knowledge of the battle, why did William win - with prompt questions. Slide 7-9: Task 1 - A sorting activity. Students are given 25 facts about the battle and need to categorise them using the key. Includes two differentiated printable worksheets. Slide 10: Alternative note making sheet - printable Slide 11-12: Task 2 - Students use 5 facts to help them practice their explanations. Printable worksheet included. Slide 13-14: Learning Review - Rate my Battle with printable worksheets Slide 15: Challenge Question Slide 16: EXAM FOCUS - Examples of the ‘One feature’ question. Slide 17: EXAM FOCUS - Examples of the 12 and 16 mark extended writing questions. Slide 18-19: Lesson fact sheets Slide 20: More from RA Resources This lesson has been updated in line with the amended specification and exam questions ready for the 2025/6 examinations (GCSE History Edexcel). All images used in this lesson are in the public domain and are therefore copyright free. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only unless a school license is purchased and for copyright reasons should not be copied/amended for commercial use.

LATEST SPEC & EXAM UPDATE. The lesson looks at the causes, events and significance of the 1066 Battles at Gate Fulford and Stamford Bridge and the impact of this for Harold Godwinson at the Battle of Hastings. The 24 slide lesson/resource includes: Slide 1: Title slide Slide 2: Lesson aims and progress Slide 3: ‘1066 so far Quiz’ with answers revealed. Slide 5-6: Starter Activity - What were Godwinson’s main threats and challenges? With answers and information provided. Slide 7: Link to class clips with additional questions Slide 8-10: Task 1: Students use the two fact sheets to create their own timeline of the main events of both battles. Printable timeline resources included. Slide 11-12: Task 2: Battle of Gate Fulford & Stamford Bridge mappying activity with instructions and printable worksheets. Slide 13 -15: Task 3: Significance of the battles - were the outcomes positive or negative for Harold Godwinson and the Anglo-Saxons? Printable resources included. Slide 16: Challenge questions Slide 17-18: EXAM FOCUS - Examples of the ‘One feature’ question with printable resource Slide 19: EXAM FOCUS - Examples of the 12 and 16 mark extended writing questions. Slide 20-21: Learning Review - Order the 8 events into the correct chronological order. Slide 22-23: Lesson fact sheets Slide 14: More from RA Resources This lesson has been updated in line with the amended specification and exam questions ready for the 2025/6 examinations (GCSE History Edexcel). All images used in this lesson are in the public domain and are therefore copyright free. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

UPDATED FOR NEW 2025/6 SPEC! Students examine the main events of the Battle of Hastings with a focus on William, Duke of Normandy’s Normans and Harold Godwinson’s Anglo-Saxon armies. All information & printable resources included in this 24 slide lesson: Slide 1: Title slide Slide 2: Learning aims and progress Slide 3-4: Starter Task - What can the Bayeux Tapestry tell us about the Battle of Hastings? Answers included. Slide 5-7: Gate Fulford and Stamford Bridge recap crossword with answers and printable resource. Slide 8: Class clip link with questions and answers. Slide 9: Background information about the time frame of events Slide 10: Background information and map showing the battleground and formation. Slide 11-13: Task 1- Battle Analysis activity with printable resource and examples. Slide 14: Task 2 - Comparison of the Norman and Saxon armies. Slide 15: Task 3 - What were the turning points in the battle? Slide 16: Additional printable question sheet set out for three different levels. Slide 17-18: EXAM FOCUS - Examples of the ‘One feature’ question with printable resources. Slide 19: Learning Review 1 - Knowledge pyramid Slide 20: Learning Review 2 - Reasons for the Norman victory sentence fill. Slide 21: Learning Review 3 - Specific knowledge gap fill. Slide 22-23: Lesson fact sheets Slide 24: More from RA Resources This lesson has been updated in line with the amended specification and exam questions ready for the 2025/6 examinations (GCSE History Edexcel). All images used in this lesson are in the public domain and are therefore copyright free. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you. This resource is for personal use only and for copyright reasons should not be copied/amended for commercial use.

In this lesson, students will be able to investigate the brief marriage between Henry VIII and his third wife Jane Seymour. The lesson is suited for or could easily be adapted for students aged 12-16 This lesson examines the following questions relating to Henry and Jane’s marriage: Why did Henry marry Jane so soon after Anne Boleyn’s death? Why was Jane’s birth to a baby boy so significant for Henry? What influence did Jane and her family have on Henry and Edward? This is a fully resourced lesson which includes a printable fact sheet based on the GCSE Edexcel specification as well as worksheets, discussion tasks, engaging background information, warm up tasks and learning reviews. The downloaded lesson includes the following: 1x main Power Point: Slide 1: Title slide – Jane Seymour: Marriage, childbirth & Influence on Henry Slide 2: Main Lesson Aims Slide 3: As You Enter Warm Up: A numeracy/mathematical activity based on Henry’s age when he married. Slide 4-5: Recap Quiz: Students will decide if the statement best describes Catherine of Aragon, Anne Boleyn or both. Answers given. Slide 6: Starter Question: Why was having a healthy baby boy so important to Henry? Slide 7: Source Analysis: Students study a painting of Henry, Edward and Jane Seymour and answer questions based on the image and its reliability. Slide 8-9: Background information – An overview of why Henry no longer had any legitimate heirs by 1536. This also covers the Act of Succession and Henry Fitzroy (Henry’s illegitimate son). Slide 10-11: Task 1 – A basic worksheet for students to complete which directly links to the fact sheet at the end of the lesson. Slide 12: Task 2 – How successful was the marriage between Henry VIII and Jane Seymour? A table-based activity. Slide 13: Follow Up Challenge Questions Slide 14: Example Exam Questions Slide 15-17: Learning Review Crossword with answers revealed and a printable sheet Slide 18: Lesson fact sheet I would be really grateful if you could leave a review for the lesson if you feel the lesson is effective for you. Many thanks if you spend some of your valuable time doing this as feedback is highly valued. All images used in this lesson are in the public domain and are therefore copyright free at the time of publishing. Images which require attribution have been attributed in the notes section of each slide where the image appears. If you feel any errors have been made, please contact me at raschoolresources@gmail.com in the first instance to resolve any issues. My lessons are completed using PowerPoint and designed on widescreen formatting. Thank you.

This lesson examines President Nixon’s policy of Vietnamisation and allows students to evaluate how successful the policy was. This also includes an examination of the attacks on Laos, Combodia, the Easter Offensive and Operation Linebacker. The lesson itself includes: Slide 1: Title slide Slide 2: Lesson Key Questions Slide 3-4: Tet Offensive Recap - Odd One Out with answers and explanations included Slide 5: Starter Task: What can students infer from statistics about the Vietnam War? Slide 6: Starter Task 2: Source Inference Slide 7: Background information about the Nixon Doctrine and Vietnamisation Slide 8: Background information about the attacks on Laos and Cambodia Slide 9: Background information about the Easter Offensive Slide 10: Background information about Operation Linebacker Slide 11-12 Exam Skill: Interpretation Difference with printable student answer sheet Slide 13-14: Exam Skill: Explain why US involvement in Vietnam changed under Nixon Slide 15: Lesson worksheet and timeline task Slide 16: How far was Vietnamisation a success task Slide 17: Follow Up Challange Questions Slide 18: Lesson Recap activity Slide 19-20: Lesson fact sheets based on GCSE specification I have included two fact sheets (one slightly differentiated) with the information needed for this part of the course which can be found on the final two slides. Therefore, no other resources are needed for the teaching of this lesson. Please note that all images (clipart/photographs/vectors) used in this presentation, to be best of my knowledge, are copyright free and in the public domain unless otherwise attributed in the links. A number of clipart images have also been purchased for commercial use from ‘Artsy Bee Kids’. If you feel any errors have been made, please contact me directly in the first instance to resolve the issue. Thank you.