Here are the presentation and worksheets for the 15th lesson in this series - After-sales service & Linking products to customers. The worksheet is editable because a part of it makes reference to businesses local to our school, so that you can change them to businesses that are nearer, or more relevant to your school.

Resources for the fifth topic of Component 3. Lesson presentation and a selection of worksheets - probably sufficient for a double lesson.

Lesson presentation, images for group activity and a worksheet for the third topic in Component 3.

Detailed presentation and double-sided worksheet for this lesson.

The resources here are for lesson 14 - Anticipating and identifying customer expectations.

Presentation and resources for Learning Aim A2 of Unit 1 - Human Lifespan Development. Sufficient resources for at least two lessons if not more - depending on how in-depth you want to go into the theories. The presentation signposts pages from the textbook and the revision guide. Find resources for every Unit 1 Learning Aim using the links below: Intro - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-introduction-12571677 A1 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-a1-12571685 A2 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-a2-12571704 A3 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-a3-12573955 A4 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-a4-12583426 B1 and B2 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-b1-and-learning-aim-b2-12586905 B3 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-b3-12586911 B4 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-b4-12590324 B5 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-b5-12592599 B6 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-b6-12592602 C1 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-c1-12594891 C2 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-c2-12596817 C3 - https://www.tes.com/teaching-resource/btec-national-health-and-social-care-unit-1-learning-aim-c3-12597245

Lesson presentation and worksheet for second topic in Component 3.

THE SOCIETAL EFFECTS OF AN AGEING POPULATION Presentation and past exam questions for Learning Aim C3 - Human Lifespan Development. These resources focus on: C3) THE SOCIETAL EFFECTS OF AN AGEING POPULATION (inc health and social care provision for the aged, and the economic effects of an ageing population) The attached is sufficient for at least one double lesson and most probably more. The presentations signpost pages from the revision guide if you are using this.

THE PHYSICAL CHANGES OF AGEING Presentation and past exam questions for Learning Aim C1 - Human Lifespan Development. These resources focus on: C1) THE PHYSICAL CHANGES OF AGEING (inc cardiovascular disease, degeneration of nervous tissue, osteoarthritis, degeneration of sense organs, reduced nutrient absorption, dementia & Alzheimer’s disease, illnesses common to ageing) The attached is sufficient for at least one double lesson and most probably more. The presentations signpost pages from the revision guide if you are using this.

ENVIRONMENTAL FACTORS THAT IMPACT DEVELOPMENT Presentation and past exam questions for Learning Aim B3 - Human Lifespan Development. These resources focus on ENVIRONMENTAL FACTORS THAT IMPACT DEVELOPMENT (inc exposure to pollution, poor housing and access to health and social care services) The attached is sufficient for at least one lesson. The presentation signposts pages from the textbook and revision guide if you are using these.

ECONOMIC FACTORS THAT AFFECT DEVELOPMENT Presentation, tasks and past exam questions for Learning Aim B5 - Human Lifespan Development. These resources focus on: B5) ECONOMIC FACTORS THAT AFFECT DEVELOPMENT (inc income & expenditure, employment status, education, and lifestyle) The attached is sufficient for at least one double lesson. The presentations signpost pages from the textbook and the revision guide if you are using these.

This handy document explains to students how the grades and points achieved in their Business BTEC National Extended Diploma units are used to determine whether or not they fulfil the entry requirements for the degree course of their choice, or entry onto a degree apprenticeship. It’s a sheet I use in the run-up to exams, which I find especially useful to help those that have not settled, to wake up to reality - in the hope that they pull their finger out and do some revision before their exams. To be fair, it can be used at any time. You may want to give it out at the start of the course and/or to use it throughout to monitor progress to target - or introduce it a bit later, when the students have started to understand the structure of the course better. Anyhow - here it is. My students love it, and at the end of the course always say it was one of the most useful documents I gave them throughout the course - I’m sure yours will love it too! : )

Included in these lesson resources are: • Detailed presentation for Learning Aim A3 - Devices for displaying digital communications • Document for students to make notes throughout the lesson/s. Please find a list of the other resources for this unit also attached for ease of location.

Included in these lesson resources are: • Detailed presentation for Learning Aim B2 - Digital strategies to meet target objectives • Detailed document for students to make notes throughout the lesson/s. (12 pages) Please find a list of the other resources for this unit also attached for ease of location.

Included in these lesson resources are: • Detailed presentation for Learning Aim B1 - Digital marketing objectives • Worksheet for task • Document for students to make notes throughout the lesson/s. Please find a list of the other resources for this unit also attached for ease of location.

Included in these lesson resources are: • Detailed presentation for Learning Aim B4 - Benefits and concerns of online advertising • Document for students to make notes throughout the lesson/s. Please find a list of the other resources for this unit also attached for ease of location.

This is a bundle of resources for three full lessons, plus a test for the end of Learning Aim B: 18 - Profitability & liquidity 19 - Profitability ratios 20 - Liquidity ratios For each of the three lessons there is a detailed lesson presentation, The start of the presentation for lesson 18 makes reference to a homework booklet from the previous lesson at the start, which I have left there just in case you also have the lesson 17 resources and have used the the previous lesson. If not, then delete the first two slides of the lesson 18 presentation (when you see it, you’ll understand what I mean!). Lesson 19 (Profitability ratios) has a two page worksheet to accompany the presentation and an additional task on a separate sheet that is based on a past exam question. Lesson 20 (Liquidity ratios) has a two page worksheet to accompany the presentation and refers to a great YouTube video clip (which has a long gap at the start, but bear with it, because once it gets going, it is very relevant and clearly conveyed.

Presentation and 4-page worksheet on the theme of New Year Resolutions, focusing on the verbs: (to want) לִרְצוֹת (to plan) לְתַכְנֵן (to need) לְהִצְטַרֵך …and encouraging some writing, some listening and some speaking. I estimate that these resources are sufficient for about 2 hours - depending on how long is spent on feedback. אני לומד עברית בעצמי, אז בבקשה סליחה על שגיאות. המצגת וגיליון העבודה ניתנים לעריכה למקרה שתבחין במשהו שצריך לתקן. Let me know in the feedback if you’d like me to create a lesson on any different topics.

Lots of resources for this lesson… designed to be quite interactive… The presentation to guide the lesson A matching activity, with the sheet to stick it all on (& the correct answers) Pro-formas for all the finance documents, with instructions of how to use these in a group activity. A document with a title and labels in case your students would like to make their work into a beautiful wall display at the end. ; ) Scan through the pro-formas document and insert your own school’s name, address and logo on the pages where indicated, to personalise them. Ideally you’ll need a couple of copies of the Consortium catalogue for the group task - or, failing that, you could use their website. Apart from that, you just need glue. Enjoy!

THE PSYCHOLOGICAL CHANGES OF AGEING Presentation and past exam questions for Learning Aim C2 - Human Lifespan Development. These resources focus on: C2) THE PSYCHOLOGICAL CHANGES OF AGEING (inc the effects on confidence and self-esteem, the effects of social change, financial concerns, the effects of culture, religion and beliefs, ‘Social Disengagement Theory’, ‘Activity Theory’, and ‘Continuity Theory’) The attached is sufficient for at least one double lesson and most probably more. The presentations signpost pages from the revision guide if you are using this.