This lesson introduces learners to the foundation of good customer services, this starts with learning about the sales process, each stage discussed with examples. Two 3 mark questions with model answers to build exam technique. A hilarious video to highlight the importance of customer service, finally a roleplay activity to bring the topic to life. Colourful, concise and engaging slides! Thank you

This lesson introduces learners to what quality actually means in business, benefits of having good quality. Real life examples of Audi and BMW and their quality assurance processes. 6 mark question on the topic with a model guide for students to use to self assess. Colourful, concise and engaging slides! Thank you

This triple lesson introduces learners to the importance of having good relationships with suppliers and what makes a good supplier.Real life examples from Tesco and Vi Spring, a 6 mark context question with a modelled answer to develop exam technique. Plenty of consolidation activities to differentiate between JIT and JIC. In the second lesson, we look at bar gate stock graphs, all broken down so it is easy to understand for students and a few 3 mark questions with answers to self or peer assess. In the third lesson, students are given a scenario and must decide which supplier to pick for a chocolate company, they are given data and must weigh up the pros and cons of each supplier, before coming to a judgement - done well in groups. Colourful, concise and engaging slides! - all files in zip folder. Thank you

This free lesson introduces learners to the operations function of business, with a particular focus on job, batch and flow production. Excellent examples such as a wedding dress for job production, videos of each included for good application skills. 3 and 6 mark questions included with model answers to self assess and various other activities to consolidate understanding. We briefly look at ways to minimise waste (lean production) and JIT which is looked at in further detail in 3.2 The role of procurement. Colourful, concise and engaging slides! Thank you - Please leave a review if you are happy with the download :)

This lesson introduces learners to competition, competitive advantage and what makes a market competitive. We go through each way a business can gain advantage, then we contextualise each of these ways. Real examples of how businesses compete with each other, rather than competing on price. We then go on to look at what risks businesses face (specific to the AQA spec) such as new competitors, changing legislation and more. We then look at what businesses can do to minimise these risks by completing a business plan, invest in training and also by completing a SWOT analysis.SWOT analysis task included where students use one of the businesses given and look at their strengths, weaknesses, opportunities and threats. Two 3 mark questions with model answers to build exam technique. Colourful, concise and engaging slides! Thank you

This lesson introduces learners to employment protection law (which health and safety law comes under) and consumer law. We look at these in detail with their pros and cons. Real life examples are looked at with two engaging scenarios. Some multiple choice questions to consolidate knowledge and engaging activities such as creating a job advert which breaks employment law (to consolidate knowledge of factors which break the law). A homework table to further consolidate knowledge and application. Note: Emphasis should be on knowing the effects of the laws which is covered here, rather than the names of individual laws such as the health and safety at work act 1974. Colourful, concise and engaging slides! Thank you

This lesson introduces to globalisation and the increasing international trade we are experiencing in the world today. Students will see how Mcdonalds have adapted their products to different countries, by better suited designs and high quality products. Exchange rates is included in the previous lesson 2.3 as I feel it’s better suited to the lesson on economy (but is under this part of the spec) Colourful, concise and engaging slides! Thank you

This double lesson introduces learners to what the economy is made up of by discussing GDP and strong/weak economies around the world for a good foundation. We look at the business cycle and see how consumer spending changes at each stage and on the types of goods where there are higher changes, students have plenty of assessment opportunities to consolidate this knowledge. The second lesson looks at exchange rates and interst rates and their effects on consumers and businesses. Colourful, concise and engaging slides! Thank you

This double lesson introduces learners to ethics and environmental ethics.Real life examples with questions based on Nike, Primark, Apple. Interesting clips from youtube documentaries to show what working at some of these companies is really like. Plenty of 3 mark questions, a 6 and 12 mark question with guidance and model answers to improve exam technique and self assessment. Colourful, concise and engaging slides! Thank you

This lesson introduces learners to the growing importance of the role technology plays in business. We start by looking at some businesses that operating as both online and physical stores, some discussion on what type of online businesses students have used. A 3 mark question with a model answer is included as well as a 12 mark question based on a new online retailer that has gone physical recently. Structure guidance for the 12 mark question, with a model conclusion for students to look at before peer assessing and improving their own answers. Colourful, concise and engaging slides! Thank you

This double lesson introduces learners methods of expanding a business, we look at how and why businesses expand, whilst considering the impact of economies and diseconomies of scale of growth. A range of case studies such as when Irn Bru took over Funkin Cocktail, the mergers of ebay and paypal, facebook and whatsapp. A case study on Dixons and Carphone warehouse merger with exam style questions attached. In the second lesson we look at franchises as a method of growth, we look at the pros and cons and apply it to Subway, a 6 mark question with a model answer for students to aspire to and peer assess. Colourful, concise and engaging slides! - all files in the zip folder. Thank you

This lesson introduces learners to the contents and purpose of a business plan, we discuss the sections of a plan, we then go on to look at an infamous example of what it shouldn’t be like in Solomon’s plan presented to Claude Littner in the Apprentice. A 3 mark question with a model answer, a few short tasks before going onto creating a business plan in groups, a template has been provided. Students present back their plans to the class and the class are provided with a sheet to write WWW and EBI with their peers presentations. A group task where they match parts of the business plan to the different areas of the business plan - answers included. I have not included the covering calculation of revenue, cost and profit in this lesson (as required in spec) - the reason for this is I prefer to teach it altogether in the finance section which is the first area to deliver for me. Colourful, concise and engaging slides! Thank you

This lesson introduces learners to what factors start ups might consider when choosing a location to start up, we then look at key factors that determine the location such as proximity to customers, labour, transport and more. A 3 mark question with a model answer to peer assess. Finally an engaging group activity where a case study is given and some financial data about different locations, students then work together to calculate and discuss which location is the best to start up. Whole class discussion on the ultimate location. Students can write down their conclusions. A ranking activity where students have to consider various factors that affect location, and then for different types of businesses, state which factors are the most important when deciding to locate. Colourful, concise and engaging slides! Thank you

This lesson introduces learners to what a stakeholder is, we discuss examples of stakeholders, students consider the stakehodlers of their school, we then go on to look at the different interests of the stakeholders. Some consolidation activties such as matching stakeholders to definitions or a more challenging version included. Students consider the most important and least important interest for each stakeholder before going on to complete a 6 mark analyse question on Apple. A model answer is given with context highlighted in red - to help students build this important skill. Finally we look at conflicting interests of stakeholders with examples. A consolidation lesson after where students research a businesses stakeholders and present findings to class. Colourful, concise and engaging slides! Thank you

This lesson recaps from 1.1 aims and objectives first, we then look at the topic in more detail by considering how aims and objectives change depending on the type of business, for example a struggling business might aim for retrenchment and downsizing whereas a growing business increasing market share in foreign markets. Two 3 mark question with a model answer to self assess and some consolidation activities. Colourful, concise and engaging slides! Thank you

This bundle of lessons covers the second assignment and most of the unit, it’s a lot bigger than the 19A bundle and includes P3, P4, P5, P6, M3, D3, M2 & D2. Sections of the business plan such as marketing plan and financial plan are covered in great detail, students learn the topics then use the structured guidance and templates to help them create their own. Plenty of resources to help structure their way around completing the business plan, a lot of structure to ensure they have the best opportunity of achieving Distinctions. Colourful, concise and engaging slides with an adapted assignment brief to follow! Thank you

This bundle of lessons covers the first assignment of unit 19 including P1, P2, M1 and D1. We start by getting the students inspired to come up with business ideas, a range of activities included to enthuse them for what is going to be a very creative and entrepreneurial unit. Plenty of resources to help structure their way around coming up with business ideas, feeding back to class, considering risks and a lot of structure to ensure they have the best opportunity of achieving Distinctions. Colourful, concise and engaging slides with an adapted assignment brief to follow! Thank you