The Managing Organizational Excellence course is designed to equip learners with the essential skills and knowledge necessary for effectively managing modern organizations and to apply them in real-life situations. This course is suitable for learners ranging from beginners to professionals, with age ranges varying from 15 to 45 and beyond. Participants will explore key principles and practices in organizational management, gain hands-on experience through practical exercises, and develop a comprehensive understanding of the strategies needed to drive organizational success. This course is suitable for business students, teachers, managers, employees, and aspiring leaders across various industries. This full course resource covers a comprehensive range of topics in managing organizations, with a mix of lectures, practical exercises, case studies, worksheet, quizzes, tests, group projects to assessments. Teachers and students could adjust the course duration and content as needed based on the specific needs of your target audience and the depth of knowledge you want to impart. Course Objectives: Understand the fundamental concepts of organizational management. Develop effective leadership and communication skills. Learn strategies for optimizing team performance and productivity. Explore change management techniques and their impact on organizational success. Gain insights into strategic planning and decision-making processes. Enhance conflict resolution and negotiation skills. Foster a culture of innovation and adaptability within the organization. Evaluate and reflect on some of the key global and contemporary issues in organizational management There are three thematic sections in this module: Part I. Introduction to Organization and Management and Managing Organisational Setting 1.Introduction to Organizational Management: Concepts and Definitions 2. Understanding Management and Managers’ Roles and Functions 3. Organizations Froms, Models, and Types of Businesses 4. Organizational Structure and Characteristics 5. Improving Organisational Structure 6. Managing Organisational Design 7. Managing Organisational Culture & Diversity 8. Managing Organisational Change 9. Organisational Behaviour 10. History of Management Science Part II. Managing Organisation People 11. Essentials of Human Resources Management 12. Leadership Styles and Theories 13. Team Dynamics and Performance 14. Effective Communication in Management 15. Motivation and Satisfaction 16. Employee Engagement 17. Power, Politics and Conflict 18. Decision Making in Management 19. Learning in Organisation 20. Comparative Study of HRM and IHRM Part IV. Managing Business Ethics and Responsibilities 21. Legal and Ethical Aspects of Management 22. Managing Nonprofit Organizations 23. Corporate Social Responsibility 24. Organizational Sustainability and Circular Economy 25. Stakeholder Engagement 26. Ethical AI and Technology Management Part V. Managing Organisational Environment 27. Customer Relationship Management (CRM) 28. Supply Chain Management and Logistics 29. Marketing and Sales Strategies 30. Quality and Process 31. Supply Chain Management 32. Managing environment 33. Financial Management and Budgeting 34. Strategic Planning and Implementation 35. Crisis Management and Planning 36. Innovation and Technology in Organizations 37. Globalization and Contemporary Organizational Issues There are also Three suggested exams that can be used to conclude the module study.

Embark on a captivating journey into the realm of Sustainable Tourism Theories and Practices with our immersive course, enhanced by real-world Case Studies. Delve deep into the core principles, strategies, and impactful practices that underpin sustainable tourism, provoking thought and sparking discussions. Highlights: Explore numerous exemplary cases of tourism development worldwide, including Antarctica, Benidorm, Spain, and Cancun, Mexico, to gain a comprehensive understanding of key theories and concepts in tourism development. Examine the critical issues that need to be considered and addressed in the pursuit of sustainable tourism. Content: There are more lessons in this series; learners could access these lessons individually depending on specific needs and progress or to gain a fuller picture of the topics and issues relating to sustainable tourism development worldwide. All lessons will be based on the case-study approach, offer customized solutions and discussions to a tourist destination’s sustainable tourism development and highlight one issue related to management needs. This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in the travel and tourism industry. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for sustainability and provide essential information to explore the topic further. All lesson materials include reading materials, various exercises, activities, and assessments. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate. We wish you all the best for the study, and should you have any further questions, please get in touch via email.

This comprehensive course is designed to equip individuals with the essential knowledge and skills needed to excel in the competitive world of selling travel and tourism products. It delves deep into the strategies, techniques, and best practices for marketing and personal selling within the travel and tourism industry. Key Topics Covered: Understanding the Travel and Tourism Industry: Explore the dynamic landscape of the travel and tourism sector, including its various segments, trends, and market dynamics. Gain insights into the diverse range of products and services offered in this industry. Marketing Fundamentals: Learn the foundational principles of marketing as they apply to the travel and tourism sector. Discover how to identify target markets, conduct market research, and develop effective marketing strategies. Product Development and Packaging: Explore the art of creating and packaging travel products that appeal to different customer segments. Learn how to design attractive travel packages and itineraries. Personal Selling Techniques: Master the art of personal selling in the travel industry. Develop effective communication, persuasion, and negotiation skills to engage potential customers and close sales. Customer Relationship Management: Understand the importance of building and maintaining strong customer relationships in the travel and tourism sector. Learn how to provide excellent customer service and foster loyalty. Sales Strategies and Tactics: Explore various sales strategies, including consultative selling, relationship selling, and solution selling. Discover how to tailor your approach to different customer needs and preferences. Case Studies and Practical Application: Apply your knowledge through real-world case studies and practical exercises. Analyze successful marketing and sales campaigns within the industry.

This course, “Selling the Travel and Tourism Products and Services” is designed to introduce to the learners an understanding of the nature and characteristics of the travel and tourism products and services and equip them with the knowledge and skills required to sell effectively in a retail travel environment. This course is suitable for candidates in Grade 5, 6 (A level and further education), to university-level students; or those who wish to pursue a career in the travel and tourism industry. All course materials are developed using real case studies, a variety of exercises, activities, and assessments, including supporting worksheets, reading materials for lessons. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate. There are also three assessments suggested at the end of the unit aiming at the three learning outcomes. For all the activities, exercises, and assignments, there are teacher answers provided. Learning Outcomes On finishing this course, learners are expected to achieve these three learning outcomes: Learning Outcome 1: Know the basic element of tourism and travel; the key difference between selling service and goods; the concept of tangibility and intangibility; and the concept and the nature of service marketing; Learning Outcome 2: Know the basic selling process and strategies in retail travel environment; know the meaning and tactics of upselling and cross-selling, trading up and down, revenue enhancement; and develop skills to conduct a retail sale in a face-to-face situation; Learning Outcome 3: Have working knowledge about retail travel agency visual merchandising practice. These could include window displays, interior displays, retail space allocation, travel brochure racking, Point-of-Sale displays. Lesson Sequence: Learning Outcome 1 Lesson 1 Introduction (13 slides) Lesson 2 Concept and characteristics of tourism products and services (41 slides) Lesson 3 Selling dreams and expectations (32 slides) Lesson 4 Marketing mix (30 slides) Lesson 5 Value, value proposition, and value-added (44 slides) Learning Outcome 2 Lesson 6 Trading up and down, upselling and cross-selling (28 slides) Lesson 7 Revenue, and revenue enhancement (18 slides) Lesson 8 Personal selling in retail travel and tourism (40 slides) Learning Outcome 3 Lesson 9 Basic visual merchandising in retail travel (52 slides) This lesson contains the full unit of Learning Outcome 3 of the course. Course materials include: Complete PowerPoint presentations covering key concepts and topics Case studies for in-depth class analysis. Readings on change management theories and examples Interactive resources showcasing diverse types of organisational change Homework: Reflective questions on the role of organisational change, strategies and approaches Assessments suggestions for Learning Outcomes 1, 2 and 3. We wish you all the best for the study; and should you have any further questions, please get in touch via email.