Ready to go resource that has a 30 slide presentation with matching worksheets and activities. This resource is tried and tested in the workplace training environment. Learners enjoy the activities and get a lot out of it. File formats include Word, pdf and PP for editing if required.
**PowerPoint Presentation Content: **
- Customer Service Definition
- Poor vs Exceptional Service
- Why Exceptional Service is Important
- Practical Tips to Provide an Exceptional Customer Service Experience
- Scenario based role play activities – good and bad examples from You tube clips
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£4.50