Why people work and what motivation means
• The benefits of a well-motivated workforce:
labour productivity, reduced absenteeism and labour turnover
• The concept of human needs, e.g. Maslow’s hierarchy
• Key motivational theories: Taylor and Herzberg
2.1.2 Methods of motivation:
• Financial rewards, e.g. wage, salary, bonus, commission and profit sharing
• Non-financial methods, e.g. job enrichment, job rotation, teamworking, training, opportunities for promotion
• Recommend and justify appropriate method(s) of motivation in given circumstances
Sample questions and answers
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