This lesson pack contains detailed information and explanations on:
PowerPoint:
- Quality in terms of meeting customer expectations
- The importance of quality
- The impact of methods of quality control on a business
- The impact of of methods of quality assurance on a business
- The impact of Total Quality Management (TQM) on a business
Case study - Pandora (Generated using AI by Gemini)
- Case study contains company information
- Student-led activity
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