This 16 page resource looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviours. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations.
Two workbooks are provided. One for students to work through either paper based or digitally on Word, and a Teacher workbook that contains answers.
I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities.
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A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.
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Communication skills in the Workplace Bundle
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable. **Included**: Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork No preparation is required.
£10.50
Bundle
Workplace Essential Skills Bundle
This covers essential skills to have and build on in the work environment. Assertive Communication Preparing an Elevator Speech Complaint Resolution methods Conflict Resolution Problem solving in relation to projects and workplace issues Customer Service Skills worksheet Email Communication Ethics and Workplace Dilemmas Giving and Receiving Feedback Goal Setting using SMART goals Health & Safety Identifying your Values individually and as a team Writing Standard Operating procedures (sops) Teamwork Microsoft Powerpoint
£10.00
Bundle
Assertiveness skills and Conflict Management Bundle
This bundle contains a workbook and powerpoint presentation on Assertiveness and some activities on Conflict Management Styles
£4.50
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