Resource Creator
Resource Creator
4.4253 reviews

Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.

docx, 68.74 KB
docx, 68.74 KB
pdf, 373.27 KB
pdf, 373.27 KB
docx, 24.31 MB
docx, 24.31 MB
pdf, 811.48 KB
pdf, 811.48 KB
pdf, 1.62 MB
pdf, 1.62 MB
pptx, 1.83 MB
pptx, 1.83 MB
docx, 61.59 KB
docx, 61.59 KB
pdf, 119.54 KB
pdf, 119.54 KB
docx, 65.68 KB
docx, 65.68 KB
pdf, 119.09 KB
pdf, 119.09 KB
docx, 12.6 KB
docx, 12.6 KB

Ready to go resource that has a 30 slide presentation with matching worksheets and activities. This resource is tried and tested in the workplace training environment. Learners enjoy the activities and get a lot out of it. File formats include Word, pdf and PP for editing if required.

**PowerPoint Presentation Content: **

  • Customer Service Definition
  • Poor vs Exceptional Service
  • Why Exceptional Service is Important
  • Practical Tips to Provide an Exceptional Customer Service Experience
  • Scenario based role play activities – good and bad examples from You tube clips

Communications, Workplace, ESOL and Computing Resources

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