This lesson pack contains detailed information and explanations on:
PowerPoint:
- Situations in which communication is essential
- The standard methods of communication used in business – spoken, written, electronic and visual
- The strengths and weaknesses of the different methods of communication
- How communication works within a business
- The difference between one-way and two-way communication, the difference between vertical and horizontal communication
- Problems associated with different channels of communication
- Barriers to communication and how to overcome them
- The role of informal communications within a business
- Ways in which communication can influence the efficiency of a business
- Ways of improving communication in each situation
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