This is a set of revision notes covering the ccea AS business studies topic of quality management. It includes subtopics such as definition of quality, importance of quality, systems for ensuring quality, inputs, processes and outputs, measures of quality, quality control, quality assurance, total quality management, recognised quality standards (British standards, ISO 9000) and quality policy. These notes include definitions, examples and positives and negatives. I used these revision notes when revising for my own AS exams, in which I received an A in business studies, the highest grade attainable at AS. This is an excellent resource for students to use for personal study or for teachers to use in the classroom.
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