Level 3 BTEC IT - Unit 12 - IT Technical Support (Learning Aim B&C)

Level 3 BTEC IT - Unit 12 - IT Technical Support (Learning Aim B&C)

These resources cover all the material for all activities including;

I have created two differing examples of work, one for your more standard PC friendly monitoring performance of an IT System and then a revamped version that is focused on Raspberry Pi hardware/software.

B.P3/M2/D2 Complete at least six routine IT support activities safely, using some appropriate processes and behaviours.

B.P4/M2/D2 Monitor the performance of the IT system safely against the client’s
requirements, using some appropriate processes and behaviours.

The following template documents are included for students to us - I have written a new assignment brief that I’d recommend editing very slightly just to localise and to meet your students needs.
Business Continuity Plan, Capacity Plan, Acceptable Use Plan, Disaster Recovery Plan, Floor Plan
there is also a IT Support and Management Plan - Review for students to peer assess each others work for quality assurance.

C.P5 Produce an IT support and management plan that adequately meets most of the client’s requirements.

C.P6 Review the IT support and management plan with others to identify and
inform improvements.

C.M3 Justify, using feedback from others, the decisions made for an IT support
and management plan, explaining how it will meet the client’s requirements and
be fit for purpose.

C.D3 Evaluate, using feedback from others, the refined IT support and management plan, justifying how it fully meets the client’s requirements and
is fit for purpose.