pdf, 136.87 KB
pdf, 136.87 KB
doc, 618 KB
doc, 618 KB
doc, 153 KB
doc, 153 KB
ppt, 444.5 KB
ppt, 444.5 KB
doc, 30.5 KB
doc, 30.5 KB

This lesson was originally taught in a customer services unit, but would be great to prepare students for work experience or as part of any vocational course.

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