This resource is a step by step training manual with screen shots and exercises for learners to complete. Attached are exercises to complete. There is also a short cut keys summary at the back of the manual that is really handy to print out and keep by the computer for easy reference.

This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!

This 16 page resource looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviours. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations. Two workbooks are provided. One for students to work through either paper based or digitally on Word, and a Teacher workbook that contains answers. I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities.

This is a 25 slide engaging PowerPoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a 20 slide professional presentation that also contains word templates for learners to work on as part of the training presentation. The presentation includes step by step processes and you-tube examples. There is also a teachers document that contains extra information relating to the slides. Learning Objectives: You will learn how to Brainstorm effectively to generate ideas. You will then use the Fish Bone Analysis tool to identify the cause and effect of a workplace problem. Finally, you will create a SMART goal to address the problem. This is an effective introduction for learners that are about to embark upon a project in any industry. It encourages good practice for resolution of issues and problems. It gives them essential skills to work through issues using logical methods.

Canva is an excellent, free, design tool that can save us time and money. It makes sense to use this instead of paying for expensive designers. This step by step guide addresses the problem of not being able to create a transparent background logo in Canva (without paying). When the background is white or doesn’t match your document, it ends up looking unprofessional. Solution:  The logo is created in Canva.  Once created and saved, we use a separate website to make the white background transparent.  It can then be used for multiple documents with ease and have that professional look to it.

This resource covers Tabs, Tables, Quick Parts, Graphics, Drawing tools, Short cut keys and practice exercises. It is set out in an easy to follow format and in a Word document so that it can be easily edited if necessary to accommodate version changes. I have used this as a basis for group training for a wide range of audiences and they have really appreciated the productivity skills contained within the training manual.

This resource is for those that are new to Microsoft Excel and want to quickly learn and practice using calculations in Excel. The spreadsheet has a number of different sheets within it that have clear instructions and practice exercises to use for yourself or your learners to quickly master basic concepts. I have used this to teach students and workplace learners with much success. Covers addition, subtraction, multiplication and division on sheet 1. Sheet 2 has Autosum and subsequent sheets practice using these with common spreadsheets such as invoices and profit and loss scenarios. Simply give learners a copy of this spreadsheet and work through together or let them try by themselves. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This lesson summarises Thomas Kilmanns framework on Conflict Resolution. It covers the different styles of competing, avoiding, accommodating, compromising and collaborating in an easy to understand visual table. There is a task for learners to complete that has them filling in examples of the styles. There is also a word document that has reference to a couple of you-tube videos that can be useful to introduce the lesson. Files are presented in pdf and word format for editing if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains information on how to plan and run an effective meeting as a step by step process. There is also a gap fill activity for learners to complete and both Agenda and Meeting templates that learners could fill out. I use these documents for learners to conduct a mock team meeting. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is an excellent resource to use for groups of people that have just come together, as a class or as a project team. It consists of an interactive powerpoint presentation that introduces the topic of values and starts the thought process of what values really are and why they are so important to identify on a personal and group level. The resource also contains a three page worksheet that has over 50 values listed. The group go through and identify their own values and then as a team agree on the top 5 values going forward. This is a great bonding exercise and allows the group to identify their own values and beliefs instead of having a teacher and / or facilitator imposing them on them. It is also a good team building activity that tests their negotiation skills. Sets the stage for an excellent learning programme to commence with motivated learners. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains a very graphic filled PowerPoint presentation that makes learning easy as well as an iPad training manual that can be printed or updated as required. It can be used as a self tutorial or as a full lesson workshop style. I used it to train a group of adults that were new to using iPads. They really enjoyed the session and learnt a lot of useful skills. A lesson plan is also included if you intend to deliver workshop style.

This is a PP presentation that covers cause and effect and the use of a fishbone diagram to establish the root cause of a workplace issue or problem. The PP is interactive and has tasks for learners to complete. I have used this with many different organisation types and sizes and it is always very well received. It is an extremely effective tool for project planning for the workplace or classroom. The PP is editable in case changes are needed to suit your audience. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains rules, examples, and short challenges for commonly confused words and grammatical errors. It covers the following: 1. There, Their, They’re 2. To, Two, Too 3. Accept vs Except 4. Your vs. You’re 5. A lot vs alot vs allot 6. Lose vs Loose 7. Its vs It’s 8. No vs know 9. Threw vs through 10. Correct use of semi-colon (;) This resource contains 10 rules and example cards that can be used in the following ways: 1. As a revision e-book for anyone that needs a quick refresh on the most common writing errors. 2. As a group or pair activity for learners to practice and test each other in various ways. Instructions / Ideas for Group Activities Activity 1 – Group or pair competition 1. Print out the rules that you would like your learners to work on. (Laminate to keep them fresh, if you want). 2. Hand out 1 card to each pair or group. Have them read it and complete the short challenge. (Check to see if they have it correct – an answer sheet is provided) 3. Learners then present their task to the rest of the groups to complete (on whiteboard). This can be timed. 4. Groups get 1 point for each task that is correct. 5. Groups then brainstorm ideas to remember the associated rules. 6. Points are tallied up and the winner is announced. Activity 2 – Group discussion and trouble shoot session 1. Learners select a card and read it to the group 2. They complete the task themselves first of all writing up sentence and answer on whiteboard. 3. Group members state whether they agree or not with the answer and share their thoughts 4. The correct answer is revealed by the teacher 5. Groups brainstorm ideas to remember the rules. Activity 3 – Individual work 1. Print out the resource in its entirety, or print out parts that you’d like to work on. 2. Learners complete by themselves, and then check their answers in pairs. 3. Answers revealed by teacher and corrected if necessary. Activity 4 – As a Warm up Activity 1. Select one card at the beginning of the session 2. Group discuss and agree the answer for the task. 3. In pairs or individually think up more tasks to challenge the rest of the group.

This resource contains a PP and worksheets. I have listed this as a free resource for a short time so that you can sample my work. All I ask is that you leave a review please. An elevator speech can be used to introduce yourself, talk about your company, network or pitch an idea. Everyone should have an elevator speech for different situations. It allows you to clearly and concisely get your message across so that others understand you and your intentions. It can also be used as a 'get to know you' activity at the beginning of new classes. This presentation focuses on using an Elevator Speech in a workplace environment. By the end of the presentation learners will have created and practiced their own elevator speech. Learning Objectives: - Understand what an elevator speech is. - Understand why you need to have an elevator speech. - Learn how to prepare an elevator speech. - Learn how to deliver an elevator speech. For other free and low cost training resources please visit my shop: To view other free and low cost resources please visit my shop: Communications, Workplace, ESOL and Computing Resources And please remember to leave a review. Much appreciated :)

Use this cheat sheet to increase your productivity when using Zoom for online meetings and classes. It is here to stay and to make your life easier, I have put together a sheet of Zoom Shortcut keys that you can print out and use to get more efficient when collaborating online with work colleagues, students, learners and friends.