This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace. This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher notes, paper based quiz, roleplay cards and message pad template. Topics Included: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips The 7 P’s of Call Handling Excellence Polite phrases to use within your telephone conversations Telephone Etiquette Quiz Roleplay Activities Customer Complaints resolution (TACTICS)

This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method Files have been provided in both pdf and editable versions.

A collection of training manuals, quick references and activities to teach Microsoft Excel.

Better Handwriting for Adults and older children Common Writing Errors - PPT quiz and Task Cards Writing a SOP (Standard Operating Procedure) Writing Effective Emails - Powerpoint and E-book Summarising non fiction text - Powerpoint and worksheets

Are you looking for Communication skills digital notebooks that will keep your students engaged, busy and learning. These interactive Notebooks cover Time Management, Assertiveness, Conflict Resolution and can be used for Distance Learning. There is absolutely no Preparation for the teacher! Simply assign and let them get to work either individually or in pairs or groups. Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges. There are 3 notebooks in this bundle (Time Management, Assertiveness, and Conflict Resolution skills). Conflict Resolution Notebook includes: Definition of Conflict Resolution Key facts relating to Conflict Resolution Conflict Resolution Behaviour Styles (Accommodating, Avoiding, etc) Conflict Challenge 1 - Video Conflict Challenge 2 - Scenario Conflict Challenge 3 - Scenario Google Forms quiz on Conflict Management Assertive Skills Notebook includes: Definition of Assertiveness Behaviour Types (Aggressive, Assertive, Passive Confidence The Power of I Statements Barriers to Communication The 3 C’s Additional Strategies (Fogging, Saying No, Broken Record Technique) Google Forms quiz on Time Management Time Management Topics include: Definition of Time Management Benefits of Time Management Identifying and Managing Time Wasters Steven Covey Time Management Matrix 4 D Model Procrastination – ways to tackle this Pomodoro Method of Task Completion Google Forms quiz on Time Management Learning and Assessment Methods: Reading Writing Internet Research Drag and Drop YouTube video review Question and Answer Google Forms Quiz You will need internet access and a Google Account (gmail) to use this product. If you don’t have one it is free! If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

This covers essential skills to have and build on in the work environment. Assertive Communication Preparing an Elevator Speech Complaint Resolution methods Conflict Resolution Problem solving in relation to projects and workplace issues Customer Service Skills worksheet Email Communication Ethics and Workplace Dilemmas Giving and Receiving Feedback Goal Setting using SMART goals Health & Safety Identifying your Values individually and as a team Writing Standard Operating procedures (sops) Teamwork Microsoft Powerpoint

Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable. Included: Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork No preparation is required.

From Beginners to Advanced Word processing Training Manuals, worksheets and activities. Suitable for teachers, corporates and students. Fully editable in both word and pdf format.

When planning a project at work or school, it's important to get team members prepared for their roles, tasks and responsibilities within the team. The resources contained in the bundle are all you need to help you accomplish this. The three that I would start with are: Identifying your Values - choose values as a group Workplace issues: Brainstorm, problem Solve and Create Smart goals Team collaboration - important for all to understand how teams work. These resources are tried and tested in the workplace by my learners with amazing results for project outcomes.

Covers training manuals and Powerpoint presentations in Word, Excel, Powerpoint and Publisher. Also some training needs analysis forms.