This full lesson covers B2: Indicators of Improved Performance for Unit 14: Investigating Customer Service, including;
Reduction in numbers of complaints.
• Increase in profits.
• Reduction in turnover of staff.
• Repeat business from loyal customers.
Get this resource as part of a bundle and save up to 33%
A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.
Bundle
BTEC Level 3 Business Unit 14: Investigating Customer Service Learning Aim B (Full)
This bundle fully covers Learning Aim B of Unit 14: Investigating Customer Service, including; B1 Monitoring and evaluating customer service provision B2 Indicators in improved performance
£4.49
Bundle
BTEC Level 3 Business Unit 14: Investigating Customer Service Full Unit
This bundle fully covers Learning Aims A, B and C for Unit 14: Investigating Customer Service. The lessons contain a wide range of tasks and links to media such as videos.
£17.99
Something went wrong, please try again later.
This resource hasn't been reviewed yet
To ensure quality for our reviews, only customers who have purchased this resource can review it
Report this resourceto let us know if it violates our terms and conditions.
Our customer service team will review your report and will be in touch.
£3.00