BTEC Level 3 Business Unit 14: Investigating Customer Service Full Unit
Resource Bundle
Resources included (9)
BTEC Level 3 Business Unit 14: Investigating Customer Service A4 Customer Legislation and Regulation
BTEC Level 3 Business Unit 14: Investigating Customer Service A3 Building Customer Relationships
BTEC Level 3 Business Unit 14: Investigating Customer Service A2 Customer Expectations/Satisfaction
BTEC Level 3 Business Unit 14: Investigating Customer Service A1 Customer Service in Business
BTEC Level 3 Business Unit 14: Investigating Customer Service B2 Indicators of Improvements
BTEC Level 3 Business Unit 14: Investigating Customer Service B1 Monitoring and Evaluating Service
BTEC Level 3 Business Unit 14: Investigating Customer Service C3 Skills Audit and Development Plan
BTEC Level 3 Business Unit 14: Investigating Customer Service C2 Requests and Complaints
BTEC Level 3 Business Unit 14: Investigating Customer Service C1 Skills and Behaviours
This bundle fully covers Learning Aims A, B and C for Unit 14: Investigating Customer Service. The lessons contain a wide range of tasks and links to media such as videos.
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