Students should be able to explain what is meant by the term customer service and the features of good customer service. Each activity aims to build upon students understanding of the importance of customer service in a business setting. Learning Objectives •To be able to define what is meant by ‘customer service’. •To be able to explain the importance of customer service. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

Students should be able to explain about sustainability. Each activity aims to build upon students understanding of the importance of sustainability. Learning Objectives To be able to explain what sustainability is and what the three pillars are. To be able to explain the 17 Sustainable Development Goals and gain understanding about a sustainable future. Included: PowerPoint Starter Two Main Activities Plenary Lesson Plan

An interactive escape room lesson that explores market research. There are seven fun task cards that include relating to primary and secondary research. Lesson Objectives: • To be able to identify what is meant by ‘market research’. • To be able to explain what is meant by primary and secondary research with given examples. Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Worksheet that includes questions about artificial intelligence. The worksheet includes five questions that relate to artificial intelligence, what AI is able to do, and where AI is already currently being used. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

An interactive escape room lesson that explores Belbin’s team roles. There are seven fun task cards that include activities relating to the nine Belbin team roles. The lesson provides a fun and interactive introduction to the importance of team work and how identifying key team member skills can increase performance. Lesson Objectives: • To be able to understand Belbin’s team roles framework • To be able to apply Belbin’s team roles for team optimization Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

An interactive escape room lesson that explores the great depression. There are six fun task cards that include activities relating to the great depression. The lesson provides a fun and interactive introduction to how the great depression occurred. Lesson Objectives: • To be able to identify what is meant by ‘depression’. • To be able to explain the causes and effects of the Great Depression. Included (PowerPoint and PDF format): Six task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

This lesson is designed around the iGCSE Business Studies curriculum (Cambridge) however could easily be used for other exam boards. This lesson focuses on Laissez-faire, autocratic, and democratic leadership styles. There is a printable starter and main activity included. Included: PPT (with bell ringer & plenary included) Starter Main Activity *Because of copyright issues I have not included examples of real world ‘leaders’ however I would recommend doing so to contextualize the issue for students.

Escape room activities that are the perfect supplement for any business studies course! An interactive escape room lesson that introduces students to the topic of health and safety in the workplace. There are six fun task cards that include activities relating to health and safety in the workplace. Lesson Objectives: • To be able to explain why health and safety in the workplace is important. • To be able to identify the various laws which governs health and safety in the workplace. Included: Six task card PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

An interactive escape room lesson that explores the meaning of ‘sustainability’. There are seven fun task cards that include activities relating to sustainability and why it is important. The lesson provides a fun and interactive introduction to the various issues and key issues surrounding sustainability, such as the three pillars of sustainability and how a sustainable future can be achieved. Lesson Objectives: To define what is meant by ‘sustainability’ and explain the three pillars of sustainability. To be able to explain how a sustainable future can be achieved. Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Students should be able to identify the meaning of ‘digital footprint’. Each activity aims to build upon students understanding of how to have a positive digital footprint and what we should not share online. Learning Objectives To be able to define what is meant by ‘digital footprint’. To be able to explain what information we should and should not share online. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

Included: PPT (with starter, main activity, with advantages and disadvantages of training methods included). Printable bell-ringer, main activity, and plenary. *I haven’t included 1 worksheet for the ‘on the job training’ activity, however you simply need to print an ‘envelope oragami’ from the internet. I couldn’t include this due to copyright. Hope that helps.

About this item Students should be able to explain how to calculate changing home currency into a foreign currency. Each activity aims to build upon students understanding of what exchange rates are and how to calculate changing currency. Learning Objectives • To be able to explain what exchanges rates are. • To be able to explain how to calculate a variety of exchange rates. • To be able to change back to the dollar from another currency. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

Students should be able to identify the meaning of ‘market research’ and be able to explain what is meant by quantitative and qualitative research and data. Each activity aims to give students a basic understanding of different types of research that can be carried out, and the advantages and disadvantages of choosing each method. Learning Objectives To be able to define what is meant by ‘market research’. To be able to explain what is meant by quantitative and qualitative data. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

Escape room activities that are the perfect supplement for any computing course! An interactive escape room lesson that introduces students to the topic of cyber security. There are six fun task cards that include activities relating to the various aspects of cyber security. Lesson Objectives: • To be able to define cybersecurity in the context of the modern world. • To be able to understand the basics of cyber security. Included: Six task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Interactive escape room lesson for teaching about communication in business. Easy to prep lesson, clue cards need to simply be printed in advance. The lesson provides a fun introduction to communication in business. It explores different communication methods, what is meant by communication, and the importance of good communication in business. Included: Five task cards to complete the escape room PowerPoint Lesson Plan Answer sheet

An interactive escape room lesson about recruitment and selection. Easy to prep lesson, simply print the task cards off in advance. The lesson provides a fun introduction to recruitment and selection, and the various ways that businesses can recruit employees. Included: Five task cards to complete the escape room relating to recruitment and selection PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

About this item An interactive escape room lesson about sources of finance. Six fun task cards are included that explore both internal and external sources of finance. The lesson provides a fun and interactive introduction to the main sources of finance in business. Included: Six task cards to complete the escape room relating to sources of finance PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Customer Service - Homework