Students should be able to explain what is meant by the term customer service and the features of good customer service. Each activity aims to build upon students understanding of the importance of customer service in a business setting. Learning Objectives •To be able to define what is meant by ‘customer service’. •To be able to explain the importance of customer service. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

Lesson breakdown: Students should be able to identify the meaning of ‘private limited’ and ‘public limited’ and to be able to state advantages and disadvantages of both forms of ownership. Each activity aims to give students a basic understanding of the features of both forms of ownership, and encourages students to be able to identify the benefits and limitations of PLC’s and LTD’s. Learning Objectives • To be able to identify how a limited company is formed • To be able to explain the features of private limited companies Included: PowerPoint (PowerPoint format) Starter Activity on PowerPoint Worksheet with Answer Sheet Plenary on PowerPoint

Escape room activities that are the perfect supplement for any computing course! An interactive escape room lesson that introduces students to the topic of cyber security. There are six fun task cards that include activities relating to the various aspects of cyber security. Lesson Objectives: • To be able to define cybersecurity in the context of the modern world. • To be able to understand the basics of cyber security. Included: Six task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

About this item Students should be able to explain how to calculate changing home currency into a foreign currency. Each activity aims to build upon students understanding of what exchange rates are and how to calculate changing currency. Learning Objectives • To be able to explain what exchanges rates are. • To be able to explain how to calculate a variety of exchange rates. • To be able to change back to the dollar from another currency. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

An interactive escape room lesson that explores Belbin’s team roles. There are seven fun task cards that include activities relating to the nine Belbin team roles. The lesson provides a fun and interactive introduction to the importance of team work and how identifying key team member skills can increase performance. Lesson Objectives: • To be able to understand Belbin’s team roles framework • To be able to apply Belbin’s team roles for team optimization Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Endangered animals ICT lesson. Cross curricular lesson that gets students to: To be able to insert data into a table. To be able to format a table in a word processing document. Differentiated activities and a range of ideas packed in to ensure an engaging and well paced lesson. PowerPoint, lesson plan, and pre-made excel activities included.

About this item An interactive escape room lesson about sources of finance. Six fun task cards are included that explore both internal and external sources of finance. The lesson provides a fun and interactive introduction to the main sources of finance in business. Included: Six task cards to complete the escape room relating to sources of finance PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Worksheet that includes questions about artificial intelligence. The worksheet includes five questions that relate to artificial intelligence, what AI is able to do, and where AI is already currently being used. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

Students should be able to explain about sustainability. Each activity aims to build upon students understanding of the importance of sustainability. Learning Objectives To be able to explain what sustainability is and what the three pillars are. To be able to explain the 17 Sustainable Development Goals and gain understanding about a sustainable future. Included: PowerPoint Starter Two Main Activities Plenary Lesson Plan

This lesson is designed around the iGCSE Business Studies curriculum (Cambridge) however could easily be used for other exam boards. This lesson focuses on Laissez-faire, autocratic, and democratic leadership styles. There is a printable starter and main activity included. Included: PPT (with bell ringer & plenary included) Starter Main Activity *Because of copyright issues I have not included examples of real world ‘leaders’ however I would recommend doing so to contextualize the issue for students.

Great activity for teaching about the Good Friday Agreement! Included in this activity are a variety of resources focusing on the significance of the Good Friday Agreement. Each activity included in this activity aims to build upon students understanding about why the agreement is important historically, the impact it had on Ireland, and an introduction into some of the historic events in Ireland before the Good Friday Agreement came into fruition. Learning Objectives: • To be able to explain the origin of the Good Friday Agreement • To be able explain the key figures involved in the agreement Included: Six task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

This lesson gets students to discuss what an ‘agenda’ is, and then they have to create one together acting as different stakeholders. The roles are not included in this PPT, however I previously got students to base their activity around the potential opening of an airport. I have added in a video clip that interviews local residents, this could be used to brainstorm the different stakeholders in this situation before planning out the agenda and conducting the meeting (each student acting as a stakeholder in the scenario). Included: PPT Main activity Starter Youtube stakeholder clip

About this item An interactive escape room lesson about stakeholders and stakeholder conflict. Six fun task cards are included that explore the main stakeholders both internally and externally found in many businesses. The lesson provides a fun and interactive introduction to stakeholders. Included: Six task cards to complete the escape room relating to stakeholders PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students Please leave a review if this resource was useful!

Students should be able to identify any potential dangerous situations that can occur online. Each activity aims to build upon students understanding of steps that can be taken to remain safe when surfing the internet. Learning Objectives To be able to recognize any unsafe or dangerous online situations. To be able to explain what rules we should follow to avoid any unsafe or dangers situations. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

An interactive escape room lesson that explores the key components of good customer service. There are six fun task cards that include activities relating to the features of good and bad customer service. The lesson provides a fun and interactive introduction to some of the benefits and limitations for a business when implementing good customer service. Lesson Objectives: •To be able to identify the components of good customer service •To be able to explain the benefits and limitations of good customer service Included: Six task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

About this item This resource is the perfect assessment tool that can be used when teaching about the travel and tourism industry. There are fifteen multiple choice questions that explore the different sectors of the tourism industry, what is meant by the term ‘tourist’, and much more. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Coloured version of the ‘The Travel and Tourism Industry - Multiple Choice Quiz’ Answer sheet for teacher included

An interactive escape room lesson that explores market research. There are seven fun task cards that include relating to primary and secondary research. Lesson Objectives: • To be able to identify what is meant by ‘market research’. • To be able to explain what is meant by primary and secondary research with given examples. Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Worksheet and video activity that includes questions about social enterprises and franchises. The activity includes a video for students to watch about the features of social enterprises and franchises and the benefits and limitations of each form of ownership. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

This homework activity is designed to engage students in understanding the complexities of business failure. Students will explore real-world examples of failed businesses, analyze the reasons behind their failure, and propose strategies that could have potentially prevented these failures. This activity encourages critical thinking, research skills, and provides valuable insights into the world of business. It can be used in a business, economics, or entrepreneurship class as a standalone homework assignment or as part of a larger unit on business management.

Worksheet and video activity that includes questions about globalisation. The activity includes a video for students to watch about the factors that affect globalisation, and then are to answer the questions that relate to what was discussed within the video clip. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.