A nice lesson that teaches the theory behind good customer service. The theory is backed up with good clear examples and numerous activities. This lesson looks at the main advantages of a business offering good customer service and what this could lead to. There are also links to relevant videos. I have also included a detailed worksheet that covers key questions based around this topic. Perfect for the operations topic in GCSE Business Studies.
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The third slide states listen to Franks story, but there is no story!
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£3.00