This resource for Level 3 BTEC Business - Unit 14: Investigating Customer Service (All Learning Aims A-C) includes PowerPoints for all of the learning aims covering criteria for;
A - Explore how effective customer service contributes to business success
B - Investigate the methods used to improve customer service in a business
C - Demonstrate customer service in different situations, using appropriate behaviours
Also included in this resource are exam style questions and worksheets, answer sheets for teachers to ease marking. As well as all of the above there are kahoot style multiple choice quizzes than are created on interactive PowerPoints as well as SWOT analysis fact sheets and student worksheets.
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A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.
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BTEC Business Super Bundle Units 1-19
Save a gigantic 40% when you buy the Business BTEC Level 3 Super bundle. This resource could cover the entire BTEC Extended Diploma and more! Please click on each image to be directed to the page for each individual bundle for more information on that particular unit.
£500.00
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BTEC Level 3 Business units 10-19
A bundle of BTEC Level 3 Business units 10-19! Save 13% by purchasing a bundle rather than paying individually. Please click on each image on the resources viewer to be linked to that particular unit for a in depth explanation of what is included in each resource pack.
£385.00
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BTEC Business Level 3: Units 13-15
A bundle of BTEC Business Level 3 units - please click on the image for each individual unit for more information on what is included for that specific unit.
£115.00
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