This full lesson covers the Role of Regulatory Bodies for Level 2 Health and Social Care. This was prepared for the NCFE Level 2 Certificate in Understanding in Working in the Health Sector but can be adapted for any specification. Areas covered include; The Care Quality Commission (CQC) The Nursing and Midwifery Council (NMC) The General Medical Council (GMC) The Health and Safety Executive (HSE)

This lesson covers A1 Purpose of Market Research for Unit 22: Market Research. The lesson covers the following; Understanding customer behaviour Determining buying trends Investigating brand/advertising awareness Aiding new product development Investigating feasibility of entry into new markets The lesson contains links to external media and several tasks to engage learners. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lessons covers C2 of Unit 6: Principles of Management and explores human resource planning. Topics covered include; The nature of the work and the characteristics required to perform work roles. • Skill levels. • Experience. • Educational level. • Aptitude. • Need for flexibility in the workforce. • Core versus peripheral workers. • Full-time versus part-time workers. • Sub-contracting. • Zero hours contracts. • Temporary staff. • Agency staff. • Management actions to address human resource issues at an operational level. • Labour turnover • Productivity. • Skill shortages. • Workplace stress. • Absenteeism • Motivation. • Engagement with business culture. • Employee satisfaction.

This 52 slide set of lessons covers a range of motivational theorists, including; Maslow Herzberg Vroom Mayo McGregor Taylor Lesson includes a wide variety of tasks and links to external media.

This full lesson covers C1 Customer Service Skills and Behaviours for Unit 14: Investigating Customer Service, including; • Communication skills: o face-to-face, written, email or other electronic media, telephone o verbal, e.g. pitch and tone of voice, open and closed questions, using the telephone o non-verbal, e.g. sign and body language, listening skills o barriers to communication. • Interpersonal skills: o personal presentation approach, e.g. attitude, behaviour, hygiene, personality, conversation skills, giving a consistent and reliable response. • Behaviours, e.g. being positive, offering assistance, showing respect.

This full lesson covers C2 Customer Service Requests and Complaints for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; providing information, products or services, promoting additional products and services, giving advice, taking and relaying messages o limitations of role and authority, keeping records o dealing with problems, handling complaints, remedial measures, emergency situations, organisational policy.

This full lesson covers A1.3 The Key Principles of Ethical Practice in the Health and Science Sectors for the T Level in Health Component A1 Working in the Health and Science Sector, including; autonomy and informed consent • truthfulness and confidentiality (for example ensuring validity of outcomes) • beneficence • nonmaleficence • justice (for example fairness, equality and respect for all)

This full lesson, with handout, provides an introduction to quality standards, linked to the NHS and CQC. The lesson was planned for NCFE Level 2 Health and Social Care (Level 2 Certificate in Understanding Working in Health and Social Care) but can be adapted to any specification.

This full lesson and supporting handout covers A2 of Learning Aim A for Unit 1: Exploring Business. The areas covered include; Internal and external stakeholders Suppliers, lenders, competitors, debtors, creditors, customers, government agencies, pressure groups. The influence of these stakeholders on businesses. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with supporting activity, covers B1 of Unit 1: Exploring Business. Topics include; Different types of structure Functional areas of business Large scale group activity (see notes below for delivery guidance) *Task: nominate a learner for each of the given roles. Stand them at the front of the class holding their role name. Read out each problem and ask the class which area of the business you would report to, discuss each answer. I have included a link to a free resource below that has been created by a fellow TES author. This resource is fantastic and compliments my resource well. Images removed for copywrite reasons, you will need to add your own images e.g. business logos. I do not own the resource below and it is not a part of this paid resource that I am offering. https://www.tes.com/teaching-resource/organisational-structure-6259487

This full lesson covers E1 of Learning AIm E for Unit 1: Exploring Business. Areas covered include; Innovation (including; creative process, exploiting new ideas and increasing efficiency) Enterprise (Lateral, Blue Sky thinking, intuition, serendipity, chance) Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers D2 and D3 of Learning Aim D for Unit 1: Exploring Business. Areas covered include; Demand Supply Influences on supply and demand Price elasticity of demand Pricing and output decisions Response to competitor activity Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This whole lesson covers E2 of Learning Aim E for Unit 1: Exploring Business. Topics covered include; Improvements to products, processes, services and customer experience Business growth Development of new and niche markets Offering a USP Improved reputation and recognition Smarter working Risks - Failing to meet operational and commercial requirements Failing to achieve a return on investment Cultural problems (resistance to change, unsupportive processes and systems, insufficient support from leadership and management) Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, consisting of 22 slides, covers A.2 for Unit 3: Personal and Business Finance. Topics covered include; Cash Debit Cards Credit Cards Cheque Electronic Transfer Direct Debits Standing Orders Pre-Paid Credit Cards Contactless Charge Cards Store Cards BACS, CHAPS, FPS. The lesson contains several activities, including exam questions taken from past papers. There are also links to news articles, websites and videos to assist in understanding. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with accompanying tasks, fully covers Ethics in recruitment (A3). Topics covered include; What is ethics? Honest advertisement Confidentiality Fair questioning Fair selection criteria Disclosure if working with family/friends Equal opportunities legislation Right-to-work legislation The lesson contains links to relevant media including news articles and videos. Several tasks are included to keep learners engaged.