This is a 8 page workbook that introduces the topic of the Johari Window. This is a widely used model for understanding and training in a variety of self-awareness dependent activities such as: personal development, communications, interpersonal relationships, group dynamics, team development and inter-group relationships. I use this as a team building exercise, particularly when teams need to build trust so that they can move to a high performing phase. It is also beneficial to find out more about yourself and how others see you generally. A worksheet is included for participants to gain insights into the different quadrants and where they fit within these. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Your students will benefit from this interactive, engaging lesson on Conflict Resolution. They will learn how to manage internal and external conflicts. As well as learning about this for employment, social and the business world, it will make life easier for you as a teacher for class management. This resources is also fully editable. Conflict Management is an important skill for business education, the workplace and the classroom. This resource covers areas of conflict such as competing, avoiding, accommodating, compromising and collaborating in a positive light. Students will enjoy the interactive lesson and real world challenges that this resource provides. A power point presentation is provided with tasks for learners to complete as well as Teacher Notes that can be printed out to accompany the presentation. All of the files are fully editable so that you can make small changes to suit your audience if required. The file formats are ppt, word, and pdf so that edits can be made to suit requirements. Topics: Definition and Examples of Conflict Management Key Facts about Conflict Conflict Management Styles Skills to Manage Conflict Task Challenges for Learners | Students Communications, Workplace, ESOL and Computing Resources

This is a PP presentation that covers cause and effect and the use of a fishbone diagram to establish the root cause of a workplace issue or problem. The PP is interactive and has tasks for learners to complete. I have used this with many different organisation types and sizes and it is always very well received. It is an extremely effective tool for project planning for the workplace or classroom. The PP is editable in case changes are needed to suit your audience. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This lesson covers Passive, Assertive and Aggressive styles of communication, ideas for gaining Confidence as well as the use of I statements to clearly communicate your message. Your students will enjoy the interactive lessons and the opportunity to practice their communication skills using real life scenarios. The Resource contains a PowerPoint presentation and a student workbook. It is provided in ppt, pdf and word format so that it can be edited if necessary to suit your audience. It will assist your learners in identifying behavior traits that could be creating barriers to effective communication both in the workplace and the classroom. The interactive PowerPoint presentation contains activities for learners to practice their communication skills. The 10 page workbook looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviors. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations. I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities. Please remember to leave a review for this resource and visit my shop for more products. Communications, Workplace, ESOL and Computing Resources

This course will assist you in identifying behaviour traits within yourself that could be creating barriers to effective communication both in the workplace and your personal life. It covers: Passive, Assertive and Aggressive styles of communication Ideas for gaining Confidence The use of I statements to clearly communicate your message. This is an interactive PowerPoint presentation that contains activities for learners to practice their communication skills. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills. It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately. They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill. Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out as many copies of page 3 as you need. (Will depend on number of pairs). 3. Cut out with scissors or guillotine 4. Page 5 contains phone message pads. Use them to take messages. To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a 25 slide engaging powerpoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. It is provided with a warm up group excercise and a lesson plan. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a 25 slide engaging PowerPoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains a pack of 16 cards that bring up issues of ethical dilemmas that can be faced at work. It also contains a set of blank cards. They can be used in the following ways: • Warm up activities / lesson starters • Part of a lesson on ethics, morals, values • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group discusses whether they agree or disagree. 5. Optionally, have the group make up their own workplace dilemmas using the black sheet and try them out with each other in teams. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource is a print out and display for all users of MIcrosoft office applications. It contains the key, common shortcuts that should be used as a regular part of your day. It is much quicker to use shortcut keys to navigate around Microsoft Office than using the mouse. Once these are part of your everyday routine, life will become much more productive for you.

This guide is a handy reference to print out and keep by your computer for ease of use while navigating the basics of your computer. It is produced by Customguide.

This resource is for those that use Dropbox for file sharing and want to set it up on their iPad. It contains a graphic easy to understand powerpoint presentation that takes you through the process step by step and a pdf file with extra notes. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!

This lesson summarises Thomas Kilmanns framework on Conflict Resolution. It covers the different styles of competing, avoiding, accommodating, compromising and collaborating in an easy to understand visual table. There is a task for learners to complete that has them filling in examples of the styles. There is also a word document that has reference to a couple of you-tube videos that can be useful to introduce the lesson. Files are presented in pdf and word format for editing if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This template can be used when applying for jobs. It is set out in the correct format. It is a fill in activity for those seeking employment or practicing letter writing skills. Words that are in brackets should be replaced by your own specific situation. It is useful to encourage learners to research the company that they are applying to so that the letter shows that they have used their initiative.

This resource contains information on how to plan and run an effective meeting as a step by step process. There is also a gap fill activity for learners to complete and both Agenda and Meeting templates that learners could fill out. I use these documents for learners to conduct a mock team meeting. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources