A detailed lesson on teaching quality control and the benefits and drawbacks of a firm adopting Total Quality Management. The lesson also looks at what makes a quality product , the benefits of producing a quality product and how quality can be measured.
The lesson has nice clear theory and includes relevant examples. I have also included a detailed worksheet on the theory covered and other areas of operations. This lesson is perfect for GCSE Business Studies but could be adapted for A-Level Business Studies.
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