This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service A4 Customer Legislation and Regulation, including; Industry and sector-specific codes of practice, ethical issues and standards. • Implications for the business of not meeting all legal and regulatory requirements, including consumer protection, distance selling, sale of goods, health and safety, data protection, equal opportunities.

This full lesson covers A3 Building Customer Relationships for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; Enhanced reputation of the business Repeat business Customer confidence in the business Job satisfaction of employees

This full lesson covers B1 Monitoring and Evaluating Customer Service Provision for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; Using research from customers to identify improvements and monitor complaints. • Monitoring using: o customer profiles, data, e.g. types of customer, products or services provided, customer care and service o sources of information, e.g. customers, colleagues, management o methods, e.g. questionnaires, comment cards, quality circles, suggestion boxes, staff surveys, mystery shoppers, recording and sharing information. • Evaluating customer service, including: o analyse responses, e.g. level of customer satisfaction, quality of product or service, meeting regulatory requirements, balancing cost and benefits o planning for change, resolving problems/complaints.

This full lesson, with supporting handouts, covers C1 of Unit 1; Exploring Business. Areas covered; Political factors Economic factors Social factors Technological factors Legal factors Environmental factors This lesson has several group activities and class discussions, concluding with a case study in which learners must apply a PESTLE analysis to a small business.

This full lesson covers E1 of Learning AIm E for Unit 1: Exploring Business. Areas covered include; Innovation (including; creative process, exploiting new ideas and increasing efficiency) Enterprise (Lateral, Blue Sky thinking, intuition, serendipity, chance) Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This PowerPoint contains 50+ slides that fully covers A.1 and A.2 for Unit 3: Personal and Business finance. The lesson contains a variety of tasks, theory delivery, exam questions taken from past papers and links to external media such as news articles, financial calculators and YouTube videos. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers B.1 - Features of Financial Institutions for Unit 3: Personal and Business Finance. The lesson contains links to external media and activities to engage learners. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers the all content for Learning Aim D for Unit 3: Personal and Business Finance, including; Retained profit New current assets Sale of assets Owner’s capital Loans Crowd funding Mortgages Venture capital Debt factoring Hire purchase Leasing Trade credit Grants Donations Peer-to-peer lending Invoice discounting The lesson contains tasks, examples and links to external media. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with two companion handouts, covers Break-Even analysis for Learning Aim E for Unit 3: Personal and Business Finance. The lesson covers: Calculating break-even using contribution per unit Drawing a break-even chart (stage by stage) Understanding the limitations and benefits of using break-even A practice exam question for learners to prepare for assessment.

This full lesson, with Excel templates, business information and a teacher’s copy of the completed Cash Flow Forecast, covers how to interpret and create a cash flow forecast as stated in Learning Aim E for Unit 3: Personal and Business Finance.

This full lesson covers the following areas of Learning Aim A: Internal factors External factors (PESTLE) Ethical considerations The lesson contains tasks, videos and graphics to engage learners. The lesson is focused around developing knowledge, skills and behaviour. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This practice exam scenario is to be used to prepare learners for the Unit 7: Business Decision Making exam. The scenario centers around a new Streaming service and learners must analyse two options for growth, taking into account key market and financial information. Suggested time alloted for activity: 3 hours.

This activity contains three different case studies for learners to develop a marketing strategy for using the 7Ps framework. This can be used for a variety of courses including BTEC, A Level and GCSE.

This bundle covers Learning Aim A of Unit 7: Business Decision Making. The lessons contain many tasks and links to external media such as YouTube clips. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.