This lesson on Phone Etiquette is an essential life skill that will particularly suit students training for the workplace, office and business administration. Telephone skills, using manners and correct phrases to communicate is an essential part of Customer Service training. Students will learn to engage with Business Customers on the telephone in a friendly, polite and professional manner. They will also learn appropriate language to use with customers through practice, correct vocabulary and role-play. This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, a PowerPoint presentation, teacher notes, paper based quiz, roleplay cards and message pad template. Agenda for Lesson: The 7 P’s of Call Handling Excellence Polite phrases to use within your telephone conversations Telephone Etiquette Quiz Roleplay Activities

Students love using Canva and this fun lesson will keep them engaged and busy whilst working on creating a Resume / CV. This is a no prep assignment. In this digital age, a well-designed CV is essential for standing out in the job market. In this lesson, your students will learn how to create a professional-looking CV using Canva, a user-friendly graphic design platform. They will go through the process of selecting a template, customizing text, font, and images, and formatting their CV to showcase their skills and experience. This lesson includes a grading rubric to evaluate their final product, making it an excellent assignment for your students to demonstrate their learning and skills. By the end of the lesson, your students will have a high-quality CV that they can use to apply for jobs and internships. Suitable for high school and college students, this lesson is a great addition to any career development or digital literacy curriculum. Just deliver the pdf with instructions, shortcuts keys and examples to them either electronically or by print. You will need an internet connect so that students can use the Free or Education account in Canva to complete this lesson. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

Your students will benefit from this interactive, engaging lesson on Conflict Resolution. They will learn how to manage internal and external conflicts. As well as learning about this for employment, social and the business world, it will make life easier for you as a teacher for class management. This resources is also fully editable. Conflict Management is an important skill for business education, the workplace and the classroom. This resource covers areas of conflict such as competing, avoiding, accommodating, compromising and collaborating in a positive light. Students will enjoy the interactive lesson and real world challenges that this resource provides. A power point presentation is provided with tasks for learners to complete as well as Teacher Notes that can be printed out to accompany the presentation. All of the files are fully editable so that you can make small changes to suit your audience if required. The file formats are ppt, word, and pdf so that edits can be made to suit requirements. Topics: Definition and Examples of Conflict Management Key Facts about Conflict Conflict Management Styles Skills to Manage Conflict Task Challenges for Learners | Students Communications, Workplace, ESOL and Computing Resources

This product is a Crack the Code ANZAC Day remembrance. It is an engaging activity for all ages. Can be used in the workplace, classroom, ESL. It is provided in both printable and digital form. The digital form is a pdf that learners can simply type directly onto using any platform or device. Answers are provided. The Words used are: Fallen Wreath Battlefield Poppy Peace Remember Gallipoli New Zealand Australia Dawn Service ANZAC Bugle

This game can be used for ESOL learners to practice their speaking and listening in a fun way. It is similar to snakes and ladders. You use a dice and a board and play in teams. You can print this sheet out and laminate it if you like to keep it clean and readily available for repeated use. I have left it in a Word document so that you can edit it and change some of the topics to make it relevant to what you are teaching.

Canva is an excellent, free, design tool that can save you time and money. It makes sense to use this instead of paying for expensive designers. This resource comes in PPT form and a pdf. The PPT is 27 slides. This training PowerPoint and PDF is a basic step by step guide to get you started. A Facebook post is created for the purposes of an example, however, the skills learnt can be applied to other promotional documents such as Covers, brochures, posters, instagram posts, twitter posts, etc. You can use Canva to market your store, and / or use it as a class lesson. Students / learners can create posters, design promotional material on a topic of your choice, etc. Topics covered in Step by Step, graphic format: Signing up and Logging on to Canva Creating a Social Media Post Layout Choices Using the Objects Toolbar Inserting and Changing Text Moving and Rotating Text Placeholders Finishing off with Frames Sharing your Design Also available: https://www.tes.com/teaching-resource/canva-how-to-create-a-logo-with-a-transparent-background-11767063 Communications, Workplace, ESOL and Computing Resources

Are you looking for a comprehensive resource to teach your high school students about the importance of mobile phone etiquette in the workplace? Look no further! This engaging and informative product is designed to captivate your students’ attention while providing them with essential skills for professional success. The “Mobile Phone Etiquette in the Workplace” resource offers a variety of activities that will empower your students to navigate the digital landscape with professionalism, respect, and productivity. With these carefully crafted materials, you can effectively teach your students the dos and don’ts of mobile phone use in professional settings. This is a ready to use, no prep pdf that comes with teacher instructions, student worksheets, questions and options for other classroom activities. There is a digital version (students type directly onto a pdf) and a print option. This resource includes: Reading Passage: A one-page reading passage that explains the significance of mobile phone etiquette in the workplace. It covers essential topics such as limiting personal phone use, appropriate volume control, and maintaining professionalism in written communication. 10 True/False Questions: Assess your students’ comprehension with these ready-to-use true/false questions. The answers are provided for easy grading and immediate feedback. **10 Comprehension Questions: **Challenge your students’ understanding of the reading passage with thought-provoking comprehension questions. These questions will encourage critical thinking and ensure a deeper grasp of the material. Classroom Activities: Engage your students in meaningful learning experiences with a range of interactive classroom activities. From role-play scenarios and group discussions to case study analysis and debate, these activities foster active participation, collaboration, and real-world application of mobile phone etiquette principles. By utilizing this resource, you will empower your high school students with the knowledge and skills needed to excel in future professional environments. Prepare them to be responsible, respectful, and productive individuals in the digital age. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

This resources is for anyone in the education sector or business that wants to learn how to manage and prioritise their time more effectively. The resource contains a powerpoint presentation and word documents that can be used as handouts for learners. The powerpoint presentation has a notes section that is part of the overall lesson plan. It suggests activities for learners so that the presentation is interactive and engaging. The two word documents are activities for learners to participate in as part of the overall lesson. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This course will assist you in identifying behaviour traits within yourself that could be creating barriers to effective communication both in the workplace and your personal life. It covers: Passive, Assertive and Aggressive styles of communication Ideas for gaining Confidence The use of I statements to clearly communicate your message. This is an interactive PowerPoint presentation that contains activities for learners to practice their communication skills. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Homophones are words that have the same sound (pronunciation) but different meaning and (usually) different spelling. Included in this document are 66 pairs of common homophones. These can be printed, laminated, cut out and used in various activities to practice correct spelling, pronunciation and meaning of words. There is a pdf file and a word document so that you can edit if you wish to put in your own subject homophones. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a 8 page workbook that introduces the topic of the Johari Window. This is a widely used model for understanding and training in a variety of self-awareness dependent activities such as: personal development, communications, interpersonal relationships, group dynamics, team development and inter-group relationships. I use this as a team building exercise, particularly when teams need to build trust so that they can move to a high performing phase. It is also beneficial to find out more about yourself and how others see you generally. A worksheet is included for participants to gain insights into the different quadrants and where they fit within these. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains a pack of 16 cards that bring up issues that can be faced while delivering a presentation. It also covers best practice skills. It is advisable to prepare well before delivering a presentation and know how to address these issues. It also contains a Trainers Answer Sheet. The card deck can be used in the following ways: • Warm up activities • Part of a lesson on presentation skills. • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group add any other ideas. You have a trainer’s answer sheet available. 5. Optionally, have the group make up their own presentation issues using the black sheet and try them out with each other in groups. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains a 20 slide editable PPT presentation and pdf file suitable for ESOL, ESL and workplace learners. Small Talk is an essential communications skill. The presentation is colourful, to a professional standard and has lots of clip art and activities for learners to engage in. It also has a printout for the teacher that gives directions for activities for each slide that is useful as a Lesson Plan. Learning Objectives: Understand the meaning of Small Talk. The benefits of using it. Know when it is appropriate to use. Understand what Small Talk is not. Be able to engage in Small Talk. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources Please remember to Follow Me to receive further updates and new resource offerings. Thanks.

This resource contains a 25 slide PowerPoint presentation with teachers notes attached in a word document that can be used as a general lesson plan. It has been created specifically for students and will be most useful at the beginning of a school year. My resources are provided in pdf format and a format this is fully editable. Also included is a worksheet that has an example of how to set out SMART goals and room to create their own. The subject of Vision Boards is also touched upon and there are some example pictures of how this can be achieved. Please remember to follow me and leave a review. Once you have left a review, contact me, and you may have one other individual resource free of charge. Thank you for your custom.

This is a great Crack the Code puzzle to use to review vocabulary around the theme of Easter. There are 12 words listed. Can be used for ESL, workplace training, or classrooms as part of a lesson, as an activity for early finishers or just a fun challenge to begin or wrap up a lesson. The files come in both pdf and word versions in case minor changes are required for your audience. Words: Christian Easter Bunny Easter Easter Egg Hunt Resurrection Easter Egg Crucifixion Celebration Easter Basket Hot Cross Bun Cross Good Friday

One of the most common gripes within the workplace is time wasted on Meetings. The first step to working on this is to define what a successful meeting looks like for your team. This brainstorming template is a starting point. Follow me for updates as I'll soon be putting up a full lesson on all you need to know about running a successful meeting. Meanwhile, please feel free to use this template. Hand it out at your next unruly meeting and see what ideas people come up with. When initiating change it is important to get buy in from all team members. Using this template will greatly assist with this. Please leave me a review :-) It would be much appreciated.

Use this Free resource for when you want to brainstorm any idea with your team or class. The technique of brainstorming can be used to solve problems or come up with new ideas. The format provided is both printable and editable, meaning that if teaching virtually, you can have learners type directly into the pdf without any further software required. There are rules that need to be followed for you to facilitate a successful brain storming session. These are also included and should be reviewed at the start of the session.