This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service A4 Customer Legislation and Regulation, including;
Industry and sector-specific codes of practice, ethical issues and standards.
• Implications for the business of not meeting all legal and regulatory requirements,
including consumer protection, distance selling, sale of goods, health and safety,
data protection, equal opportunities.
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A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.
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BTEC Level 3 Business Unit 14: Investigating Customer Service Learning Aim A (Full)
This bundle fully covers Learning Aim A of Unit 14: Investigating Customer Service for the Level 3 BTEC programme. This pack contains four detailed PowerPoints that are filled with tasks and links to external media, such as videos and articles.
£7.99
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BTEC Level 3 Business Unit 14: Investigating Customer Service Full Unit
This bundle fully covers Learning Aims A, B and C for Unit 14: Investigating Customer Service. The lessons contain a wide range of tasks and links to media such as videos.
£17.99
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