This full lesson covers C2 Customer Service Requests and Complaints for BTEC Level 3 Business Unit 14: Investigating Customer Service, including;
providing information, products or services, promoting additional products and
services, giving advice, taking and relaying messages
o limitations of role and authority, keeping records
o dealing with problems, handling complaints, remedial measures, emergency
situations, organisational policy.
Get this resource as part of a bundle and save up to 33%
A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.
Bundle
BTEC Level 3 Business Unit 14: Investigating Customer Service Learning Aim C (Full)
This bundle fully covers Learning Aim C of Unit 14: Investigating Customer Service, including; C1 - Customer service skills and behaviours C2 - Dealing with customer service requests and complaints C3 - Individual skills audit and development plan
£5.99
Bundle
BTEC Level 3 Business Unit 14: Investigating Customer Service Full Unit
This bundle fully covers Learning Aims A, B and C for Unit 14: Investigating Customer Service. The lessons contain a wide range of tasks and links to media such as videos.
£17.99
Something went wrong, please try again later.
This resource hasn't been reviewed yet
To ensure quality for our reviews, only customers who have purchased this resource can review it
Report this resourceto let us know if it violates our terms and conditions.
Our customer service team will review your report and will be in touch.
£3.00