This resource for Level 3 BTEC Business - Unit 14: Investigating Customer Service (All Learning Aims A-C) includes PowerPoints for all of the learning aims covering criteria for;
A - Explore how effective customer service contributes to business success
B - Investigate the methods used to improve customer service in a business
C - Demonstrate customer service in different situations, using appropriate behaviours
Also included in this resource are exam style questions and worksheets, answer sheets for teachers to ease marking. As well as all of the above there are kahoot style multiple choice quizzes than are created on interactive PowerPoints as well as SWOT analysis fact sheets and student worksheets.
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£44.00