This is a 19-slide PowerPoint presentation which covers the whole of the second of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service. It is designed for the EDEXCEL Specification but could be used with any students of customer service. Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”. This PowerPoint covers: Customer Service: Effective customer service involves monitoring feedback and adhering to industry and organizational codes. Legal Compliance: Businesses must comply with legal standards, including health and safety, sale of goods, data protection, and equal opportunities. Ethical Standards: Maintaining ethical standards is crucial, such as not misleading customers or withholding valid refunds. Organizational Procedures: Following procedures ensures consistent service, competitive edge, and alignment with mission statements. Risk Management: Minimizing hazards and risks involves identifying potential dangers and taking steps to mitigate them. This is the 2nd of 4 Powerpoints which will, together, cover the whole Unit.

This is a 26-slide PowerPoint presentation which covers the whole of the 4th of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service. It is designed for the EDEXCEL Specification but could be used with any students of customer service. Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”. This PowerPoint covers: Customer Service: Essential skills include good manners, appropriate dress, and positive attitude. Communication: Effective communication involves both verbal and non-verbal elements. Handling Queries: Always be polite, show empathy, and keep customers informed. Dealing with Complaints: Listen carefully, offer alternatives, and escalate serious issues. Authority Limits: Different roles have specific limits on actions like refunds and free products. This is the 4th of 4 Powerpoints which will, together, cover the whole Unit.

This is a 17-slide presentation which includes a video of the famous balcony scene from the RSC as well as question practice and a topic for debate. There are also pointers as to how to answer the debate question. This is an invaluable resource written by an experienced Examiner and used in classes many times. It is aimed at GCSE students but would be suitable for any scholars of the play! The presentation explores the love and tragedy in Shakespeare’s masterpiece, “Romeo and Juliet,” and provides guidance on answering common examination questions. It covers the characterization of key characters such as Romeo, Juliet, Tybalt, and Mercutio, highlighting their traits and roles in the play. The famous balcony scene is analyzed, focusing on themes, language, and character development. The presentation also offers tips on structuring answers for exam questions, emphasizing the importance of practice and preparation. Additionally, it delves into the major themes of the play, including love, fate, and the conflict between individual desire and societal expectations. Symbolism, such as stars, the moon, roses, and swords, is discussed to illustrate the play’s deeper meanings. Language techniques like metaphor, simile, and symbolism are explained with examples from the text. The presentation concludes with pointers for debate and comparison essays, encouraging critical analysis and a deeper understanding of the play.

A 14-slide introduction to the play, “Waiting for Godot” which includes an examination of the main themes and characters as well as discussion points or questions at the end. This presentation includes Speaker’s Notes This presentation is suitable for A Level students of the play. The presentation explores the human condition through themes of boredom, isolation, and despair, providing insight into the struggles of human existence. The play also delves into existentialist and absurdist themes, examining the meaninglessness of life, the struggle between free will and determinism, and the nature of the human experience. Key themes discussed include: Boredom: The characters experience a lack of stimulation and purpose, leading to restlessness and dissatisfaction. Isolation: Both physical and emotional isolation are explored, contributing to feelings of loneliness and despair. Despair: The play reflects the struggles and challenges of the human condition, often leading to hopelessness. The presentation also highlights the theme of waiting and hope, examining the role of waiting in the play and the moments of hope that emerge despite the overall sense of hopelessness5. The characters’ anticipation of Godot’s arrival and their prolonged waiting lead to introspection and self-discovery. In conclusion, “Waiting for Godot” is a powerful meditation on the human condition, existentialism, absurdism, and the interplay of waiting and hope but it is not always an easy play to study. This presentation will make any teacher’s task easier in studying this complex work.

This PowerPoint is the second part of a complete delivery programme for BTEC Business Unit 1 (Exploring Business). It covers the second part of Learning Aim A and examines stakeholders and their influence. Teachers will need nothing else other than this Powerpoint. It includes videos and activities and is designed to be delivered over 2 - 3 hours of teaching. The presentation consists of 14 slides as follows: Stakeholder Types: Stakeholders can be internal (e.g., managers, employees) or external (e.g., suppliers, customers). Stakeholder Influence: Stakeholders influence business success through factors like shareholder value and customer loyalty. Stakeholder Needs: Different stakeholders have varying needs, which can lead to conflicts (e.g., employees need job security, customers need quality). Managing Relationships: Effective stakeholder management involves communication, consultation, and stakeholder mapping to inform decision-making. Stakeholder Mapping: Stakeholder mapping assesses the power and interest of stakeholders to determine their involvement in decision-making. An excellent resource which has led to outstanding results with my students across many years and diverse groups.

This is a 28 slide PowerPoint presentation which gives an excellent introduction to any class about to embark on a study of “An Inspector Calls” by J. B. Priestley. It includes questions and discussion points at the end and can also be used as an aide for revision. A summary of the contents of the presentation is below: Play’s Themes: The play explores themes of social responsibility, class, gender roles, and justice. Character Roles: Main characters represent different facets of society and moral questions. Social Critique: The play critiques social structures and the failure to take responsibility for others. Relevance Today: The themes remain relevant today, prompting important conversations about societal issues. Moral Responsibility: The play emphasizes the importance of moral responsibility and the impact of individual actions. Used with many groups of students, this has proved an invaluable resource for anyone studying or teaching the play.

This Powerpoint is an invaluable resource for the delivery of an history of the LGBT movement in the UK. The Powerpoint includes Speakers’ Notes to help teachers in the delivery of the presentation. It consists of 24 slides with a 10-question quiz at the end. Included in the presentation is an** 8-minute video extract from “Newsnight” **and some discussion points to accompany it. An outline of the content: Pre-Stonewall Era: This section examines the social and legal context in which the LGBT movement emerged in the UK before the Stonewall riots. It highlights significant social and legal discrimination against the LGBT community, the impact of the Wolfenden Report, and the role of the Homosexual Law Reform Society. The Stonewall Riots and Birth of Modern LGBT Movement: This section explores the Stonewall riots in New York in 1969, which marked a turning point in the global LGBT movement. It also discusses the founding of the Gay Liberation Front UK and its pivotal role in the emergence of a new era of activism and visibility for the LGBT community. Legislative and Social Progress towards LGBT Equality: This section examines key moments in the UK’s legislative and social progress towards equality for the LGBT community. It covers significant milestones such as the Sexual Offences Act 1967, Section 28 of the Local Government Act 1988, and the Equality Act 20103. Conclusion: The presentation concludes by summarizing the progress made in advancing LGBT rights and visibility in the UK. It emphasizes the importance of activism and advocacy in achieving these milestones and highlights the ongoing challenges faced by the LGBT community. Tried and tested with many groups across different ages, this Powerpoint will help any teacher deliver information on the LGBT movement in the UK.

This PowerPoint is the first part of a complete delivery programme for BTEC Business Unit 1 (Exploring Business). It covers the first part of Learning Aim A and examines features of business. Teachers will need nothing else other than this Powerpoint. It includes videos and activities and is designed to be delivered over 4 - 5 hours of teaching. The presentation consists of 36 slides as follows: Business Types: Learned about private, public, and not-for-profit businesses. Legal Structures: Different business ownership types have distinct legal structures. Sole Trader: Owned by one person with unlimited liability, profits are taxable as income. Partnerships: Shared costs and responsibilities, partners have unlimited liability. Limited Companies: Separate legal entities with limited liability for shareholders. An excellent resource which has led to outstanding results with my students across many years and diverse groups.

A Powerpoint presentation on Black History Month which will be invaluable in helping students through a Tutorial or Citizenship class on the topic. Includes Speakers’ Notes. The Powerpoint consists of 30 slides: Origins: Black History Month was conceived by Carter G. Woodson in 1926 to recognize African American accomplishments. Significance: Black History Month honors the contributions and achievements of black people and deepens understanding of their struggles and triumphs. Cultural Impact: The Harlem Renaissance was a cultural movement celebrating black culture and identity, centered in Harlem, New York. Civil Rights: The Civil Rights Movement, led by figures like Martin Luther King Jr., fought for equal rights and an end to segregation and discrimination. Notable Figures: Prominent figures include Martin Luther King Jr., Malcolm X, and Rosa Parks, who played crucial roles in the fight for civil rights. It ends with a quiz which can be used with students to review the material or act as a prompt for further debate or discussion. An invaluable aid for anyone teaching this vital programme.

Powerpoint which covers BTEC Unit 20 - Corporate Social Responsibility (CSR). This Powerpoint covers Learning Aim B and is suitable for use with the BTEC Extended Diploma in Business or any students wishing to learn about CSR. The Powerpoint covers all of the Learning Aims in the Specification and no other resources would be required by teachers to deliver the Unit. This Powerpoint consists of 18 slides as outlined below: CSR Debate: CSR policies are controversial, with arguments for moral responsibility and against high costs conflicting with profit goals. CSR Benefits: Benefits include cause promotion, cause-related marketing, corporate philanthropy, community volunteering, and responsible business practices. CSR Drawbacks: Drawbacks include inefficient resource use, extra costs to consumers, stifled innovation, and increased bureaucracy. CSR Evolution: CSR has evolved from a moral issue in 2000 to a mainstream business strategy by 2020, with global recognition and rating organizations like Ecovadis. CSR Examples: Microsoft and Lego are examples of companies adopting CSR policies, with resources available to explore their impacts and strategies. There are almost no resources that I have found on this Unit, and it is not included in the standard textbooks, so I hope these ones that I have created help my fellow Business teachers. Tes paid licence