Students should be able to explain what is meant by the term customer service and the features of good customer service. Each activity aims to build upon students understanding of the importance of customer service in a business setting. Learning Objectives •To be able to define what is meant by ‘customer service’. •To be able to explain the importance of customer service. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

Lesson breakdown: Students should be able to identify the meaning of ‘private limited’ and ‘public limited’ and to be able to state advantages and disadvantages of both forms of ownership. Each activity aims to give students a basic understanding of the features of both forms of ownership, and encourages students to be able to identify the benefits and limitations of PLC’s and LTD’s. Learning Objectives • To be able to identify how a limited company is formed • To be able to explain the features of private limited companies Included: PowerPoint (PowerPoint format) Starter Activity on PowerPoint Worksheet with Answer Sheet Plenary on PowerPoint

About this item Students should be able to explain how to calculate changing home currency into a foreign currency. Each activity aims to build upon students understanding of what exchange rates are and how to calculate changing currency. Learning Objectives • To be able to explain what exchanges rates are. • To be able to explain how to calculate a variety of exchange rates. • To be able to change back to the dollar from another currency. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

An interactive escape room lesson that explores Belbin’s team roles. There are seven fun task cards that include activities relating to the nine Belbin team roles. The lesson provides a fun and interactive introduction to the importance of team work and how identifying key team member skills can increase performance. Lesson Objectives: • To be able to understand Belbin’s team roles framework • To be able to apply Belbin’s team roles for team optimization Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

About this item An interactive escape room lesson about sources of finance. Six fun task cards are included that explore both internal and external sources of finance. The lesson provides a fun and interactive introduction to the main sources of finance in business. Included: Six task cards to complete the escape room relating to sources of finance PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Worksheet that includes questions about artificial intelligence. The worksheet includes five questions that relate to artificial intelligence, what AI is able to do, and where AI is already currently being used. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

This lesson is designed around the iGCSE Business Studies curriculum (Cambridge) however could easily be used for other exam boards. This lesson focuses on Laissez-faire, autocratic, and democratic leadership styles. There is a printable starter and main activity included. Included: PPT (with bell ringer & plenary included) Starter Main Activity *Because of copyright issues I have not included examples of real world ‘leaders’ however I would recommend doing so to contextualize the issue for students.

This lesson gets students to discuss what an ‘agenda’ is, and then they have to create one together acting as different stakeholders. The roles are not included in this PPT, however I previously got students to base their activity around the potential opening of an airport. I have added in a video clip that interviews local residents, this could be used to brainstorm the different stakeholders in this situation before planning out the agenda and conducting the meeting (each student acting as a stakeholder in the scenario). Included: PPT Main activity Starter Youtube stakeholder clip

About this item An interactive escape room lesson about stakeholders and stakeholder conflict. Six fun task cards are included that explore the main stakeholders both internally and externally found in many businesses. The lesson provides a fun and interactive introduction to stakeholders. Included: Six task cards to complete the escape room relating to stakeholders PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students Please leave a review if this resource was useful!

An interactive escape room lesson that explores the key components of good customer service. There are six fun task cards that include activities relating to the features of good and bad customer service. The lesson provides a fun and interactive introduction to some of the benefits and limitations for a business when implementing good customer service. Lesson Objectives: •To be able to identify the components of good customer service •To be able to explain the benefits and limitations of good customer service Included: Six task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

About this item This resource is the perfect assessment tool that can be used when teaching about the travel and tourism industry. There are fifteen multiple choice questions that explore the different sectors of the tourism industry, what is meant by the term ‘tourist’, and much more. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Coloured version of the ‘The Travel and Tourism Industry - Multiple Choice Quiz’ Answer sheet for teacher included

An interactive escape room lesson that explores market research. There are seven fun task cards that include relating to primary and secondary research. Lesson Objectives: • To be able to identify what is meant by ‘market research’. • To be able to explain what is meant by primary and secondary research with given examples. Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Students should be able to identify the meaning of ‘market research’ and be able to explain what is meant by quantitative and qualitative research and data. Each activity aims to give students a basic understanding of different types of research that can be carried out, and the advantages and disadvantages of choosing each method. Learning Objectives To be able to define what is meant by ‘market research’. To be able to explain what is meant by quantitative and qualitative data. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

This resource is the perfect assessment tool that can be used when teaching about qualitative and quantitative research methods. There are ten multiple choice questions that explore each research method in detail. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Coloured version of ‘Qualitative and Quantitative - Multiple Choice Quiz’ Answer sheet for teacher included

Escape room activities that are the perfect supplement for any business studies course! An interactive escape room lesson that introduces students to the topic of health and safety in the workplace. There are six fun task cards that include activities relating to health and safety in the workplace. Lesson Objectives: • To be able to explain why health and safety in the workplace is important. • To be able to identify the various laws which governs health and safety in the workplace. Included: Six task card PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

This lesson looks at different barriers to communication and the advantages and disadvantages of different messages of communication. It also discusses how there can be problems with the sender/method of communication. Included: Bell ringer, starter, plenary within PPT. Main activity worksheet. (Full lesson) Hope this helps someone. Please leave (constructive) feedback if so. Thanks.

Great bundle for teaching about the Wall Street Crash! Each activity included in this quiz aims to build upon students understanding of the wall street crash. Some examples of topics included are; how the wall street crash affected Europe, what the stock market crash was the beginning of, etc. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Coloured version of the ‘Wall Street Crash - Multiple Choice Quiz’ Answer sheet for teacher included

Worksheet and video activity that includes questions about social enterprises and franchises. The activity includes a video for students to watch about the features of social enterprises and franchises and the benefits and limitations of each form of ownership. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

This homework activity is designed to engage students in understanding the complexities of business failure. Students will explore real-world examples of failed businesses, analyze the reasons behind their failure, and propose strategies that could have potentially prevented these failures. This activity encourages critical thinking, research skills, and provides valuable insights into the world of business. It can be used in a business, economics, or entrepreneurship class as a standalone homework assignment or as part of a larger unit on business management.

Worksheet and video activity that includes questions about globalisation. The activity includes a video for students to watch about the factors that affect globalisation, and then are to answer the questions that relate to what was discussed within the video clip. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.