This full lesson covers F3 of Unit 7: Business Decision Making. Students will learn; The purpose of break even The information required to construct a break even chart The break even formula How to construct a break even chart step by step How to interpret a break even chart Advantages and disadvantages of break even Limitations and business decision making This lesson contains a set of practical tasks to engage learners and put learning into practice.

This full lesson covers D3 of Unit 6: Principles of Management. Areas covered include; • The purpose of training needs analysis. • Types of training: o internal/external o on-the-job/off-the-job o mentoring o coaching. • Effectiveness of training.

This full lesson covers F1 - Quality Standards for Unit 6: Principles of Management. Content covered includes; British Standards Institution (BSI). International Organization for Standardization (ISO). Kite marks Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers F2 of Unit 6: Principles of Management, including; • Setting quality standards. • Managerial commitment and staff buy-in. • Quality circles. • Partnership working with suppliers and customers. • Transparent and open communication

This full lesson covers F3 of Unit 6: Principles of Management, including; • Quality control. • Lean manufacturing. • Six sigma.

This full lesson covers F4 of Unit 6: Principles of Management, including; • Zero defect production and output. • Continuous improvement. • Improved output quality. • Reduced inspection requirements. • Supplier engagement and satisfaction. • Customer involvement and satisfaction. • Improved efficiency and profitability.

This full lesson covers A1: Principles of Branding an eSports Team for Unit 7: Producing an eSports Brand, including; • Branding: the elements that define the image, ethos and tone of an esports team and its associated products or services. • Brand: a characteristic name, symbol or shape that distinguishes a product or service from that of another esports team. • Brand portfolio: a collection of brands under the control of an esports team. • Types of brand: o esports team name and logo and variants of these for different applications and digital content, e.g. image-based, text-based or image and text based o product and product ranges, such as associated merchandise o people or persons, such as the gamers. • Use of branding: o new brands o brand extensions o sub-brands o product extension. • Target audiences for brands. • Consumers’/fans’/followers’ feelings about and connections with, a brand: o brand awareness and recognition of the brand o perceived qualities associated with the brand o loyalty to the brand. • Branding as part of the marketing mix (product, price, place, promotion, people, process and physical environment). • Esports teams including UK and globally based teams, e.g. Fnatic, Excel, London Royal Ravens, London Spitfire, Team Dignitas Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers BTEC Level 3 eSports Unit 4: Health Wellbeing and Fitness for eSport Players B2 Benefits of Physical Fitness to Support the Performance of an esports Player, including; Improved back strength to be able to maintain a sitting position for extended periods of time. • Increased energy levels from high levels of aerobic and muscular endurance. • Improved stamina and resilience and improved ability to focus during a tournament or for an extended period of time. • Ability to cope with high heart rates in gaming situations. • Reduced risk of overuse injuries from esports gaming, e.g. repetitive strain injury (RSI). • Maintaining good fitness for an esports player. • Increased ability to cope with stress. • Decreased anxiety from the release of endorphins. • Decreased risk of depression from release of serotonin from participation in exercise. • Reduced levels of cortisol produced during gaming situations. • Reduced likelihood of burnout. • Improved cognitive function. • Increased blood flow to improve brain function. • Faster reaction times. • Increased hand-eye co-ordination ability. • Reduced likelihood of mental fatigue during game play and over time Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service A2 Customer Expectations/Satisfaction Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers A1: Meaning, Purpose and Terminology of the Law for Unit 23: The English Legal System for the Level 3 BTEC programme, including; Rights and duties, law and morality, law and rules. • Purpose of law, e.g. protection, upholding rights, maintaining order, delivering justice, evaluation of effectiveness of the legal system. • Differences between criminal law and civil law, purpose, remedies, punishment, parties to an action, standard of proof in criminal and civil cases. • Specific terminology used in civil and criminal cases, case names, current cases, having an impact on business

This full lesson covers B2: Indicators of Improved Performance for Unit 14: Investigating Customer Service, including; Reduction in numbers of complaints. • Increase in profits. • Reduction in turnover of staff. • Repeat business from loyal customers.

This full lesson covers C1 Customer Service Skills and Behaviours for Unit 14: Investigating Customer Service, including; • Communication skills: o face-to-face, written, email or other electronic media, telephone o verbal, e.g. pitch and tone of voice, open and closed questions, using the telephone o non-verbal, e.g. sign and body language, listening skills o barriers to communication. • Interpersonal skills: o personal presentation approach, e.g. attitude, behaviour, hygiene, personality, conversation skills, giving a consistent and reliable response. • Behaviours, e.g. being positive, offering assistance, showing respect.

This full lesson covers A1.3 The Key Principles of Ethical Practice in the Health and Science Sectors for the T Level in Health Component A1 Working in the Health and Science Sector, including; autonomy and informed consent • truthfulness and confidentiality (for example ensuring validity of outcomes) • beneficence • nonmaleficence • justice (for example fairness, equality and respect for all)

This full lesson, with detailed case studies, covers the Observation, Assessment and Planning Cycle for Level 3 Childcare Programmes, including NCFE CACHE, T-Level and BTEC.

This full lesson, with handout, provides an introduction to quality standards, linked to the NHS and CQC. The lesson was planned for NCFE Level 2 Health and Social Care (Level 2 Certificate in Understanding Working in Health and Social Care) but can be adapted to any specification.

This full lesson covers an introduction to policies and procedures in a healthcare setting. The pack includes an extensive health and safety policy task. This was created to be used with NCFE Level 2 Certificate in Understanding Working in Health and Social Care but can be adapted for other curriculums.

This full lesson, with companion activity, covers F2 of Unit 7: Business Decision Making. The lesson includes; The purpose of cash flow forecasts Inflows and outflows Opening and closing balances Interpreting a cash flow forecast Learners will be provided with a data set to create a cash flow forecast using Excel/Google Sheets. Learners will then make a key business decision based on the forecast.

This lesson covers F5 of Unit 3: Personal and Business Finance and covers; Trade Receivable Days Trade Payable Days Inventory Turnover