Swale Borough Council

The challenge

Swale Borough Council has a population of around 130,000 people. It is largely a rural borough made up of three distinct towns and an island, which sees a large influx of holidaymakers during the summer months. Swale is one of the most deprived areas of Kent.

Prior to adopting MyConcern, Swale were using an intranet-based site to manage their safeguarding responsibilities.

It wasn't easy to track individual referrals, as case notes were added to a free flow text box, which meant any amends could not be easily tracked nor updates made clear.

Furthermore, performance reporting had to be undertaken using a separate system which was a very time-consuming process.

The solution - Tes MyConcern

Swale wanted to introduce a more efficient system that enabled them to meet their legislative requirements. They started searching for companies that could deliver this to them and found MyConcern.

Swale hoped that by implementing MyConcern, they would benefit from a system that made it easier to log, track and manage the safeguarding concerns raised by Council staff across all of its departments in respect of children, young people and adults at risk along with being able to easily create performance reports for management.

Implementing Tes MyConcern

Using MyConcern enables Swale to meet its legislative requirements. The council found it easy to set up and were impressed by the bespoke version of the site created for them. The safeguarding team were also impressed by the training provided, and the support offered should they ever need it.

The system is used by all departments in the council, such as housing. This enables Swale to build a team around vulnerable people in their area, and ensure that they are making every effort to protect them from harm.

Perhaps most useful, was the way they were able to suggest additional functionality to the system so that it could be tailored to their continually evolving needs. For example, by adding the ability to create reports based on the number of referrals made to external agencies. Every safeguarding requirement is met fully, and securely.

The outcomes