Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
This covers essential skills to have and build on in the work environment.
Assertive Communication
Preparing an Elevator Speech
Complaint Resolution methods
Conflict Resolution
Problem solving in relation to projects and workplace issues
Customer Service Skills worksheet
Email Communication
Ethics and Workplace Dilemmas
Giving and Receiving Feedback
Goal Setting using SMART goals
Health & Safety
Identifying your Values individually and as a team
Writing Standard Operating procedures (sops)
Teamwork
Microsoft Powerpoint
This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required.
The lesson contains the following topics:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
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Communications, Workplace, ESOL and Computing Resources
This resource contains three items. One is a board game and the other two are Posters that explain the grammar rules associated with present and past forms of the verb To Be. Examples are provided.
For the board game you will need a dice and counters. It is a simple game whereby learners get to practice using the Verb To Be in sentences. It can be printed out, enlarged and laminated. (optional).
The poster can be used as a handout and / or displayed on the wall.
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Communications, Workplace, ESOL and Computing Resources
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable.
Included:
Active Listening
Assertive Communication
Complaint Resolution
Conflict Management Styles
Customer Service Skills Worksheet
Feedback model
Giving verbal instructions
Goal Setting
H&S
Values
Time Management
Teamwork
No preparation is required.
This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation.
Files are available in pdf and ppt editable format.
Presentation Content:
What does summarising mean?
Strategies to use when summarising – Nutshell method
What Not to Summarise
Task 1 – Write a summary about yourself
Task 2 – Summarise a passage – example answer provided
Task 3 – Group Activity – summarise an article
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Communications, Workplace, ESOL and Computing Resources
Use this resource to introduce learners to the basics of writing a standard operating procedure for the workplace. This can also be used for Workplace Instructions. It contains a worksheet with definitions and top tips to write an effective procedure and a template for learners to use to write their procedure.
It is available in both word and pdf format so that changes can be made if required.
Do your students want to improve their print handwriting? This resource has been created for adults and teens that want their writing to improve to make it clearer and easy to read. This is an essential life skill and will serve them well in the workplace.
The Packet contains a PowerPoint interactive presentation with accompanying worksheets for practice contained in an e-book. You can print off the e-book or print off individual practice sheets from the e-book.
Topics:
What is good handwriting?
Vocabulary associated with handwriting
Warmup for Writing
Letter formation
Letter groups
Pangrams
Form filling
Signatures
Tips for improving handwriting
I often hear people say that they hate their handwriting, or that no one can read it. It is such an important part of communication. Even with email and the internet being a big part of written communication you cannot replace the benefit of a hand written note or message on a card. Not to mention that many workplace forms still need to be filled out manually and it is so important that the writing is clear.
I have used this in my workplace training sessions and learners have enjoyed it and noticed improvements within 10 days of practice. I wanted to get away from all the babyish resources that are just not appropriate to teach adults with.
I hope you enjoy this.
This bundle has some great activities for introducing customer service skills to learners. It includes:
- 30 Slide Customer Service Powerpoint
- Customer Service Skills Worksheets and Activities
- Telephone etiquette Roleplay cards with message template
- Complaint resolution using the TACTICS method
Files have been provided in both pdf and editable versions.
This bundle contains:
A comprehensive PowerPoint presentation covering interview skills
A cover letter template to use when applying for a job
Two CV templates to use when applying for a job
Your students will benefit from this interactive, engaging lesson on Conflict Resolution. They will learn how to manage internal and external conflicts. As well as learning about this for employment, social and the business world, it will make life easier for you as a teacher for class management. This resources is also fully editable.
Conflict Management is an important skill for business education, the workplace and the classroom. This resource covers areas of conflict such as competing, avoiding, accommodating, compromising and collaborating in a positive light. Students will enjoy the interactive lesson and real world challenges that this resource provides.
A power point presentation is provided with tasks for learners to complete as well as Teacher Notes that can be printed out to accompany the presentation. All of the files are fully editable so that you can make small changes to suit your audience if required.
The file formats are ppt, word, and pdf so that edits can be made to suit requirements.
Topics:
Definition and Examples of Conflict Management
Key Facts about Conflict
Conflict Management Styles
Skills to Manage Conflict
Task Challenges for Learners | Students
Communications, Workplace, ESOL and Computing Resources
This course will assist you in identifying behaviour traits within yourself that could be creating barriers to effective communication both in the workplace and your personal life.
It covers:
Passive, Assertive and Aggressive styles of communication
Ideas for gaining Confidence
The use of I statements to clearly communicate your message.
This is an interactive PowerPoint presentation that contains activities for learners to practice their communication skills.
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Communications, Workplace, ESOL and Computing Resources
Homophones are words that have the same sound (pronunciation) but different meaning and (usually) different spelling.
Included in this document are 66 pairs of common homophones. These can be printed, laminated, cut out and used in various activities to practice correct spelling, pronunciation and meaning of words.
There is a pdf file and a word document so that you can edit if you wish to put in your own subject homophones.
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Communications, Workplace, ESOL and Computing Resources
Ready to go resource that has a 30 slide presentation with matching worksheets and activities. This resource is tried and tested in the workplace training environment. Learners enjoy the activities and get a lot out of it. File formats include Word, pdf and PP for editing if required.
**PowerPoint Presentation Content: **
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
Communications, Workplace, ESOL and Computing Resources
This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace.
This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher notes, paper based quiz, roleplay cards and message pad template.
Topics Included:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
The 7 P’s of Call Handling Excellence
Polite phrases to use within your telephone conversations
Telephone Etiquette Quiz
Roleplay Activities
Customer Complaints resolution (TACTICS)
This 16 page resource looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviours. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations.
Two workbooks are provided. One for students to work through either paper based or digitally on Word, and a Teacher workbook that contains answers.
I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities.
This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills.
It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately.
They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill.
Instructions:
1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required.
2. Print out as many copies of page 3 as you need. (Will depend on number of pairs).
3. Cut out with scissors or guillotine
4. Page 5 contains phone message pads. Use them to take messages.
To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation.
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Communications, Workplace, ESOL and Computing Resources
Do you want to introduce the topic of Autobiographical and / or memoir writing to your students, and are not sure where to start? This supplemental PowerPoint presentation will head you in the right direction and get students exciting about the writing stage!
Learning Objectives:
* Understand the difference between autobiographies and memoirs.
* List reasons why people write autobiographies or memoirs.
* Identify the main conventions of autobiographies or memoirs.
* Enable students to start writing their autobiographies or memoirs.
PowerPoint Content:
* Defining Autobiography and Memoir
* What role 'Truth' plays in autobiography
* Purpose of creating an autobiography
* Conventions of autobiography and memoir (characterization, setting, perspective and structure.
* Language features (figurative, descriptive, emotive, jargon, colloquial, formal)
* Tone and Mood
* Selection of Detail
* Context
* 10 steps to start writing!
What you will receive:
A 26 slide PowerPoint presentation that is fully editable.
Teachers Notes to accompany the slide. These are within the presentation in the notes area and in a separate word document (that can be edited), as well as a pdf.
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Lesson Starter / Warmup
Start the lesson with a fun dice game focussing on Personal Protective Equipment.
Move on to a mix and match group activity exploring common words taken from H&S Policies.
Mental health awareness reading passage and comprehension questions.
Ensure learners know about the forms to use in the workplace and when to use them with the Workplace Incident / Accident / Near Miss lesson and the Template to be filled in when an incident occurs.
Finish off with a fun crossword puzzle that reinforces the same words learnt previously.
Lots of room for discussion in these topics.
This is a 1 page Ice Breaker activity that seeks to have class participants understand the impact that first impressions can make on personal and business relationships. It is a fun, easy to run activity that participants enjoy. Suitable for communication skills lessons in particular.
It has been provided in both pdf and word format so that changes can be made to topics covered.