I provide resources ranging from full lessons to full unit bundles for BTEC Business Studies alongside GCSE Computing. I currently work as a Further Education Business Lecturer, Standards Verifier and Examiner for a large awarding body.
I provide resources ranging from full lessons to full unit bundles for BTEC Business Studies alongside GCSE Computing. I currently work as a Further Education Business Lecturer, Standards Verifier and Examiner for a large awarding body.
This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service C3 Skills Audit and Development Plan, including;
Skills audit of customer service skills.
• Personal SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to assess any gaps
• Set objectives to meet skills development goals for a specified customer services role by:
o identifying resources and available support needed to meet the objectives
o setting review dates
o monitoring the plan to assess progress against targets.
This full lesson fully covers T Level in Health Component A1 Working in the Health and Science Sector A1.1 The Purpose of Organisational Policies and Procedures in the Health and Science Sector, including;
• equality, diversity and inclusion policy:
o complying with legislation
o ensuring equality
o eliminating discrimination
• safeguarding policies:
o ensuring the protection from harm of individuals, including those working within the organisation
and visitors
• employment contracts:
o setting out employment conditions, rights, responsibilities and duties
• performance reviews:
o evaluating work performance against standards and expectations
o facilitating feedback to improve
o providing opportunities to raise concerns or issues
o contributing to continuing professional development (CPD)
• disciplinary policy:
o setting and maintaining expected standards of work and conduct
o ensuring consistent and fair treatment
o establishing a sequence for disciplinary action
• grievance policy:
o providing opportunities for employees to confidentially raise and address grievances
o establishing a sequence for raising grievances
This full lesson covers A1.2 The Importance of Adhering to Quality Standards, Quality Management and Audit Processes Within the Health and Science Sector for T Level in Health Component A1 Working in the Health and Science Sector, including;
• ensuring consistency
• maintaining health and safety
• monitoring processes and procedures
• facilitating continuous improvement
• facilitating objective, independent review
This full lesson covers A1.4 The purpose of following professional codes of conduct, including;
clarifies missions, values, principles and standards that everyone must adhere to by:
o outlining expected professional behaviours and attitudes
o outlining rules and responsibilities within particular organisations
o promoting confidence in the organisation
This glossary of key terms is useful for revision for Level 2 Finance Units. This glossary was created to be used with Unit 2: Finance for Business but can be used for other purposes.
This free resource is a mock assessment for Unit 7: Business Decision Making. I am an examiner for this unit and have written this assessment to assist your learners in achieving their potential.
This revision grid will help your learners keep track of their revision progress in preparation for the exam. The grid contains a green, yellow and red column so your learners can indicate their level of confidence with that topic, helping them to guide their own revision to areas in which they are struggling with.
Please feel free to visit my TES Shop to see other resources to take the stress out of planning this unit.
Thank you for downloading and viewing, I hope this resource if of value to you.
