Implementing Tes MyConcern
Myself and the other DSLs had a really effective, bespoke training session, MyConcern is very intuitive and simple to use.
We were also offered telephone and online support, so if we had any issues, we had a route to find a resolution very quickly.
As a DSL, one of the great features of MyConcern is how the system sends an automatic notification to let me and the other DSLs know when a concern has been raised or amended. It makes the job of tracking a concern so much easier!
The impact on our safeguarding practices has been tremendous, MyConcern is now embedded in all safeguarding policies and staff practice. We’ve even been sharing our experience with other schools, coming to Hilbre to see how the system works. We have become a beacon school for safeguarding.
The outcomes
MyConcern provides a safety net and staff feel supported both in and out of school as the system is accessible at any time. Concerns can be recorded instantly on the go using your mobile phone and other devices, so there’s no waiting around to access a paper recording system.
This gives us the confidence that the information recorded is fresh and accurate, there’s no delay in the recording process. Therefore, we have saved so much time, both for myself and all staff involved. Acting promptly is key as the Government requires a speedy response/resolution to concerns, so we feel confident we are meeting this requirement with MyConcern.